What are the responsibilities and job description for the Front Desk Operations Lead position at Accanto Health?

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Front Desk Operations Lead Position Overview

The Front Desk Operations Lead is a unique position as this person represents the first impression many of our patients and families have of Veritas, and precepts new Front Desk Assistants. This is a unique position due to the special patient population served, and requires a range of skills, including but not limited to : being a master communicator; ability to adapt quickly to change; ability to prioritize and turn on a dime as directions and workflow changes; ability to quickly and independently process ideas and implement changes; quick thinking, solution oriented, efficient use of time; customer focus; professional appearance; excellent planning skills; critical thinking skills; ability to identify and mitigate risk; exceptional organizational skills; builds and flourishes in a collaborative team environment; attention to detail; creativity, flexibility and resilience; sees things through to completion; accountable for delivery of quality services.

Schedule

Full Time, 1.0 FTE from 8AM-4PM Monday-Friday

How Front Desk Operations Lead Empower Recovery

Maintain appropriate, therapeutic boundaries with patients and families at all times.

Provide a positive environment for supportive, recovery-based treatment.

Serve as primary point of contact for the company including all incoming phone calls, vendors, patients and visitors

Manage front desk check-in process and monitor security cameras and access systems

Primary contact for ensuring facility readiness and cleanliness in the mornings :

Responsible for lobby and conference room appearance being neat and clean at all times

Maintain order in the lobby

Assist with lobby appearance and refreshment station when necessary

Audit and assist in maintaining appropriate office and paper supply levels

Ensure all on shift tasks are delegated and completed by the end of shift.

Assist with creation of the front desk schedule and finding coverage for open shifts in the absence of Manager.

Work collaboratively with Facilities Manager and all other departments to ensure that the Front Desk is operating smoothly and efficiently.

Serve as the first line leader on shift to solve minor problems before escalating to Manager.

Serve as preceptor to newly hired front desk assistants.

All other duties as assigned

Qualifications

Associates degree or equivalent combination of experience, required

At least two years of experience in a Front Desk, Administrative or equivalent position, required.

Experience in a healthcare or inpatient hospital setting, preferred.

Bachelor's degree, preferred

What we offer : Employee Benefits

We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.

For full-time employees, we offer :

HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)

Dental insurance (Delta Dental)

Vision insurance (EyeMed)

Short-term and long-term disability insurance

Company-paid life insurance

401(k) plan available two months after start date

Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

Educational Opportunities

As a national leader in eating disorder treatment, we are committed to encouraging career growth and providing our staff with robust clinical education. That’s why we partner with the University of Minnesota Medical School and have a team dedicated to providing ongoing education with in-house continuing education credit opportunities through webinars and in-person events. We continuously work to develop new education programs like our upcoming Behavioral Health Technician certification program.

Are you in your first internship? Are you within hours of your licensure? We have on-the-job training to help you reach your career goals. New master’s degree therapists can accumulate hours by leading groups to earn full licensure.

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Front Desk Operations Lead

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