What are the responsibilities and job description for the Non-Clinical - Administrative/Patient Access Representative position at Accede Solutions Inc.?
Administrative / Patient Access Representative
Duration : 13 Weeks
Start : 03 / 10 / 2025
Shift : Night 5x8-Hour (19 : 00 - 03 : 30)
Onsite Role
Description :
NIGHTS 8 hours between ( EVERY OTHER WEEKEND REQUIRED )
Important Note for this role only : Please add under Interview section that the candidate agrees to the shift as provided We will mark the profile incomplete if this is not done.
Must have Strong EPIC experience listed in resume and have recent patient registration experience.
Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients / family members and obtains and / or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES :
OPERATIONS :
- Greets patients / family members and obtains and / or verifies demographic, clinical, financial, and insurance information in the process of financially clearing patients for service delivery, including the entry of patient / guarantor information in the patient registration / accounting systems, collection of patient signatures on all appropriate forms and the imaging / copying of registration documents.
- Utilizes inputs to authenticate and register patients for service delivery for patients who have registered through the Patient Access Center; for those who are not registered, completes the end-to-end process of registration through close-out for service delivery.
- Obtains and processes signed physician orders.
- Maintains assigned work queue.
- Conducts insurance eligibility / benefit verification, referral / authorization, and financial education on designated accounts.
- Calculates estimated patient liability, informs patient / guarantor and actively collects appropriate patient liabilities, including co-payments, deductibles, and deposits at time of service and / or processes patient payments, accepts payments on prior services.
- Refers appropriate cases to financial counseling for follow-up and consultation.
- Executes other duties as assigned, such as cashiering, bed management, and communications operator.
- Enhances the patient experience throughout all patient interactions, which will be face-to-face or by other means of communication demonstrating knowledge of Sutter's Health system and service offerings.
CONTINUOUS IMPROVEMENT :
PEOPLE DEVELOPMENT :
RELATIONSHIP MANAGEMENT :
PATIENT SATISFACTION :
EDUCATION :
Equivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education / experience
TYPICAL EXPERIENCE :
1 year of recent relevant experience.
SKILLS AND KNOWLEDGE :
General knowledge of patient access, financial counseling, functions in acute, and non-acute settings. Working knowledge and understanding of insurance and medical terminology. Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge. Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems. Demonstrated ability to work in multiple computer systems, such as patient registration / accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently. Possess verbal and written communication and active listening skills. Accuracy and attentiveness to detail. Decision making and problem-solving skills. Must be able to work concurrently on a variety of tasks / projects in diverse environment. Ability to meet or exceed targeted customer service, productivity and quality standards. Computer proficiency skills. Requires the ability to work with and maintain confidential information.
About Accede :
Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation.
From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit.
We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000
Equal Opportunity Employer : Females / Minorities / Veterans / Individuals with Disabilities
Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
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