Student Services Manager

About the Team

The Virtual Preparatory Academy of West Virginia is a K-12 tuition-free online public school in the state of West Virginia. At VPA West Virginia, we empower students to be their best by enabling them to learn in ways that are right for them – using innovative technology at home, at their proper level, and at their own pace.

The Virtual Student Services Manager works with the members of the administrative team to implement the school's engagement programming. The Student Services Manager provides proactive leadership to engage all stakeholders in the delivery of programs and services to support the students' academic achievement, personal and social development and understands and responds to the challenges of a diverse student population. The Student Services Manager leads engagement interventions, family and student support and onboarding efforts, school-wide positive and proactive behavioral programming.

Please note – while this is an online school position and all instruction occurs virtually, travel and face to face attendance will be required several times per year to support in person state testing and student events.

Applicants in California, Colorado, New York, Washington State, and Illinois are not eligible for this position.

About the Opportunity

• Oversees creation, implementation, and tracking systems of student onboarding and orientation plans
• Creates and implements identification and intervention plans for non-engaged students
• Creates and delivers professional development for staff on student onboarding, social emotional well-being, and engagement
• Develops methods to use of data to determine and respond to student needs
• May carry a reduced caseload of students needing intervention plans and/or wrap around supports
• Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
• In collaboration with the administrative team creates and implements school wide positive behavior programming
• In collaboration with the school administration team and national enrollment team, creates and implements re-registration plans and efforts
• Facilitates identification of student barriers to learning and connection to appropriate services and resources
• Works collaboratively with Accel national team members on program creation, implementation, and measurement of program outcomes
• Collaborates closely with school administration to craft student supports and programs that will promote desired student academic outcomes
• Designs and implements proactive community outreach and communication efforts
• Creates forms and processes to support implementation of Student Code of Conduct
• Documents disciplinary actions per established process and maintains all disciplinary data as required for state reporting purposes
• Supports principal in responding to disciplinary situations in collaboration with appropriate stakeholders (administrators, school staff, students, families)
• Supervises the Student Success Coaches and other team members
• Other duties as assigned

About You

• West Virginia residency preferred
• Master's Degree in Education or Social Services preferred
• 5 years of experience in the K-12 educational setting
• Proficiency in Microsoft Office and Google Suite Products
• Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality
• Demonstrates a reliable, dependable, and trustworthy work ethic
• Ability to manage difficult or emotional client situations
• Ability to make sound judgments after all available information has been gathered or communicated
• Demonstrates a mature attitude and insight into matters affecting department, self and / or company welfare
• Demonstrated leadership and management ability
• Excellent written and oral communication skills
• Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently
• Customer service oriented
• Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members
• Prior administrative assistance experience preferred
• Prior experience working in a school setting preferred
• Ability to work independently and contribute to a team
• Understanding and ability to manage confidential information
• Ability to lift 25 lbs.
• Ability to pass federal and state criminal background checks

About Us

"We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances." – Ron Packard, CEO & Founder

ACCEL Schools is a network of 80 high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

We offer the following benefits:

Life benefits – time & peace of mind

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Discounted childcare at Early Learning Academies locations

Health benefits – stay well & thrive

• Medical, dental, and vision insurance
• Employee Assistance Program
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance

Career benefits – keep growing

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000 instructors and education professionals

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

#LB-AB1