What are the responsibilities and job description for the Operations and Quality Assurance Specialist position at Accel Therapies?
About Accel Therapies
We specialize in Applied Behavior Analysis (ABA) and other therapies for children with autism and other developmental needs. Our goal is to provide best-in-class, evidence-based treatment programs within a comfortable, positive, and family-oriented environment.
Job Summary
The Operations Manager will be responsible for managing all aspects of our Center operations, including administrative tasks, staff support, compliance and quality assurance, and communication and collaboration.
Responsibilities
- Administrative Tasks:
- Develop and implement strategic plans to achieve business objectives.
- Manage and update client/staff schedules to ensure efficient use of resources.
- Ensure the center is well groomed and maintained at all times.
- Manage operational processes to deliver top-quality services.
- Staff Support:
- Recruit, train, and develop high-performing staff members.
- Plan and execute team events to reinforce staff morale.
- Provide ongoing support and coaching to staff.
- Compliance and Quality Assurance:
- Stay up to date with regulations, laws, and accreditation standards.
- Ensure compliance with all necessary regulations and maintain licenses and certifications.
- Regularly conduct audits to ensure quality assurance standards are met.
- Implement and enforce safety protocols.
- Communication and Collaboration:
- Foster effective communication and collaboration among the therapy team, families, and other stakeholders.
- Lead team meetings to share important updates.
- Collaborate with the Center Director and other teams to align operational strategies with the center's goals.
- Be the center's friendly face in internal and external meetings and events.
