What are the responsibilities and job description for the Technical Support Analyst position at Accelerated Claims Inc?
About Accelerated Claims Inc.
Accelerated Claims Inc. (ACI) is a recognized leader in healthcare billing and revenue recovery, specializing in complex claims such as Motor Vehicle Accidents (MVA) and Workers' Compensation (WC). Our mission is to streamline the claims process and maximize financial recovery for our partner hospitals while ensuring accuracy, compliance, and superior service. We embrace innovation and leverage advanced technology to deliver results. Our success is driven by a collaborative team culture and a passion for problem-solving in the ever-changing healthcare industry. By joining ACI, you’ll be part of a forward-thinking organization that values expertise, integrity, and dedication to making a difference for healthcare providers nationwide.
Job Summary:
We are seeking a motivated and detail-oriented Entry-Level Technical Support Specialist with a passion for technology and a knack for problem-solving. In this role, you will assist in resolving technical issues, contribute to automation efforts, and leverage skills in Python, JavaScript, AI, and data analytics to enhance support processes, ERP functionality, and client satisfaction.
Key Responsibilities:
Technical Support
- Respond to and resolve technical support tickets promptly.
- Provide remote assistance and troubleshoot hardware, software, and network-related issues.
- Document and escalate complex issues to higher-level teams when necessary.
Programming & Scripting
- Develop and maintain scripts and tools in Python and JavaScript to automate repetitive tasks.
- Assist in debugging and improving existing scripts used in support processes.
AI & Data Analytics
- Support the implementation of AI-powered tools to improve support workflows.
- Analyze support data to identify trends, root causes, and improvement opportunities.
- Create basic visualizations and reports to share findings with the team.
Continuous Improvement
- Collaborate with cross-functional teams to enhance technical support processes.
- Learn new technologies and share insights with the team to drive innovation.
Required Skills & Qualifications:
Education:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Technical Skills:
- Advanced working knowledge of Python and JavaScript.
- Familiarity with AI concepts and tools (e.g., chatbots, machine learning frameworks).
- Understanding of data analytics tools and methodologies (e.g., Excel, Google Looker Studio (Data Studio), Analytics Warehouse, or equivalent).
Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Experience:
- Prior experience in technical support, internships, or relevant coursework is a plus.
