Enrollment Counselor

Acceleration Academies is passionate about improving student outcomes. We provide two capabilities that drive student success. Our dropout recovery and student re-engagement program (Acceleration Academies), is an innovative education partner helping young adults overcome real-life challenges to earn their high school diploma tuition-free through partnerships with state or local school districts across the country. Our technology platform (Incite®) enables data-driven teaching and learning. These offerings are both rooted in our belief that every student deserves access to the best instruction, tools and resources possible.

Position Title: Enrollment Counselor

Reports to: Enrollment Outreach Manager

Location: Remote

Employment Type: Full-Time and Part Time available

Compensation: $19-$24/hour

Job Description

Enrollment Counselors work with the Enrollment Marketing and Communications Team and are accountable for recruiting and enrolling students to achieve the organization’s student enrollment growth objectives. They will coordinate all aspects of assisting prospective students with the application and enrollment process.

Role Requirements

Education: Bachelor’s Degree in Communications, Sales, or a related field preferred

Years of Experience: Minimum of 1-3 years of relevant experience in sales or call center 

Background check: Demonstration of a clear state and federal criminal history

Language: Bilingual (Spanish preferred)

The Enrollment Counselor team is accountable for recruiting and enrolling students over the phone to achieve our student enrollment growth objectives. 

Responsibilities

• Serve as an enrollment expert to students and families.
• Participate in outbound calling campaigns to recruit potential applicants.
• Assist prospective students throughout the application process, including follow-ups and completing necessary tasks for enrollment.
• Develop and maintain accurate records of all communications.
• Meet personal/team qualitative and quantitative targets/quotas.
• Other duties as assigned.
  

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and relationship-building skills.
• Ability to adapt to fast-paced, dynamic environments.
• Experience in a high volume call center preferred
• Experience with CRM and telemarketing software preferred (e.g., Hubspot, Five9).
• Fluency in Spanish or other relevant languages is a plus.
  
• US work authorization

Full-Time Schedule Options (CST)

Option 1 (Rotating Weekends Closing):

• Sunday: 8 AM – 5 PM
• Monday: 12 PM – 9 PM
• Tuesday: 12 PM – 9 PM
• Wednesday: Off
• Thursday: Off
• Friday: 12 PM – 9 PM
• Saturday: 8 AM – 5 PM

Option 2:

• Sunday: Off
• Monday: 10 AM – 6 PM
• Tuesday: 10 AM – 6 PM
• Wednesday: 10 AM – 6 PM
• Thursday: 10 AM – 6 PM
• Friday: 10 AM – 6 PM
• Saturday: Off

Part-Time Schedule (CST)

• Sunday: 8 AM – 5 PM
• Monday: 6 PM – 9 PM
• Tuesday: 3 PM – 9 PM
• Wednesday: Off
• Thursday: 6 PM – 9 PM
• Friday: Off
• Saturday: 8 AM – 5 PM

Acceleration Academies is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work to be performed and are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is understood that other related duties may be assigned. To perform this job successfully, an individual must be able to perform all aspects of the position, described below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $19 - $24