What are the responsibilities and job description for the Level 2 IT Technician (Contract) position at Accent Consulting?
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We are looking for an hourly as-needed IT Freelancer with a strong background in IT Support and Networking. Our objective is to build a long term relationship with a IT contractor for future onsite services calls as well. Compensation will be paid on an hourly contracted basis. All work will be need to performed onsite at our client's location in Rolle, Switzerland. Compensation will be paid via UpWork in USD funds.
If interested please apply. Only Freelancers geographically near (45 min radius) of Rolle, Switzerland will be considered for this opportunity.
** Please Read Carefully **
In this position, the selected candidate will be tasked with providing direct technical assistance to our clients regarding their hardware, software, networking, and system issues.
This role also necessitates offering high-quality service, which includes identifying, prioritizing, and resolving technical issues. Additionally, the candidate must be adept at documenting any interactions in detail to ensure satisfactory resolution and follow-up as needed. This role is instrumental in guaranteeing that our client system and network are operating at peak performance and that our clients can perform their duties productively.
A successful individual will need strong interpersonal and communication skills - both verbal and written. Furthermore, the ability to diagnose and resolve technical problems effectively, and a solid understanding of IT infrastructure and common software tools are paramount.
Minimum of 3 years of experience in a technical support role or similar position.- In-depth knowledge of information technology principles, network infrastructure, and server configurations.
- Proven ability to troubleshoot and resolve complex technical issues independently.
- Strong analytical and problem-solving skills, with a focus on root cause analysis.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with team members and clients.
- Experience with advanced troubleshooting tools and diagnostic techniques.
- Familiarity with ITIL best practices and incident management processes.
- IT certifications such as Microsoft Certified Solutions Associate (MCSA) or equivalent are preferred.
- Bachelor's degree in Information Technology, Computer Science, or related field is a plus.
