Infrastructure & Capital Projects – Customer Service Representative, ANS

As Accenture continues to grow, we have an increasing number of career opportunities available to you. Depending on the job and location, you may be directed to apply with Accenture Infrastructure & Capital Projects LLP or one of the following Legal entities: 

* Accenture Infrastructure and Capital Projects, LLC 

* Accenture Infrastructure and Capital Projects Inc. 

Please note that benefits can vary by country and role. Please check with your recruiter for more information. 

WHO WE ARE: 

We are Industry X, Infrastructure & Capital Projects. We are reinventing how capital projects are planned, designed, managed and executed. We help our clients efficiently and sustainably build and upgrade the factories, plants, networks, grids, transport and public infrastructure we need to live and work.​​Local knowledge backed by global capabilities and experience. That’s how we deliver better outcomes for our clients. Our experienced program and project managers work on the ground, hand in hand with our industry experts, strategists, technologists and ecosystem partners to help us improve project performance and outcomes. We balance the need to make improvements immediately with the desire to transform the way projects are delivered in the future. ​​

From inception to completion, we use deep "hands on" design and construction experience coupled with data, technology and AI to help bring projects in on time and on budget. While helping to execute today, we focus on building a digital backbone to improve collaboration between stakeholders, reduce risk and use resources more efficiently. We digitally enable the workforce to help them predict issues, work more effectively and ensure their safety. ​​Together with our clients we are using technology and human ingenuity to reinvent the way our built world is created, operated and maintained. ​Visit us here to find out more about Industry X.

• You’ll develop, coordinate, promote, and implement the client’s customer service goals and objectives.
• You’ll provide proactive customer assistance and advocacy regarding utility billing issues.
• You’ll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
• You’ll actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
• You’ll serve as a resource for builders and developers regarding connections within our service areas.
• You’ll represent the client before other governmental agencies, including city and county commission meetings.
• You’ll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
• You’ll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
• You’ll develop strategies and methods to enhance and encourage public involvement.
• You’ll prepare and present written and verbal communications for various audiences.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

• Bachelor's degree in communications, public administration, business, planning/community development, or a related field
• At least five (5) years of hands-on experience in customer/public assistance work

• Successfully built a team approach to customer problem-solving and resolved complex issues
• Experience presenting to elected officials, civic organizations, and neighborhood groups
• Skill in making sound decisions and exercising sound judgment in various situations
• Proficiency in coordinating customer service issues with officials and the public
• Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials
• Strong communication skills, both oral and written, with the ability to present information clearly
• Knowledge of public relations strategies, media relations, and public involvement techniques
• Skill in designing and managing public involvement programs and promotional materials
• Capable of working both independently and as part of a team to achieve goals
• Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.