What are the responsibilities and job description for the Client Success Manager position at Accenture?
In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients' supply chains and customer experience.
Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. Imagine a career where your innovative work makes a real impact, and every day brings new challenges and opportunities for growth. We're on the lookout for passionate, talented individuals ready to make a difference. If you're eager to shape the future and drive success, this is your chance—join us now and let’s build something extraordinary together!
Job Description:
The Client Success Manager is a key member of Accenture's Service Supply Chain Delivery Team, tasked with ensuring client satisfaction and achieving profitability targets. In this client-facing role, you will have strong service orientation and excellent communication and program management skills, while working in a highly dynamic environment. Responsibilities include driving solution adoption, reviewing reports for trends and insights, providing client deliverables on time and with high quality, and supporting the Delivery Lead with administrative tasks. You are viewed as a subject matter expert for the clients you support. You will leverage your expertise to manage higher-complexity customer programs and provide support to entry-level Delivery Specialists. This remote position, based in North America, requires occasional travel for client meetings and company events.
Responsibilities include:
Develop an understanding of the customer's industry, challenges, and objectives and how Accenture solutions create measurable value.
Ensure client satisfaction through providing client deliverables on time and with high quality.
Analyze performance data and reporting and translate into value stories for clients.
Contribute and take part in presenting at client business reviews.
Help drive client adoption of Accenture solutions.
Act as a subject matter expert and liaison to technical and non-technical teams.
Field change requests, assess impacts to client value and Accenture financial performance.
Collaborate with clients and internal partners to resolve issues or escalations.
Assist with financial administrative tasks such as forecasting and invoicing.
Mentor junior Delivery Specialists as needed.
Help drive innovation by learning about Accenture solutions and innovations such as Automation and AI.
Bring forward ideas about ways to improve client value.
Accenture Operations & Delivery:
Leverage Accenture's extensive operations and delivery frameworks to ensure seamless service delivery and operational excellence.
Utilize best practices from Accenture's global delivery network to enhance service efficiency and effectiveness.
Implement Accenture's advanced delivery methodologies to drive continuous improvement and innovation in service delivery.
Service Supply Chain:
Apply Accenture's Service Supply Chain strategies to optimize client operations and enhance supply chain performance.
Utilize Accenture's tools and technologies to streamline supply chain processes and improve client outcomes.
Collaborate with Accenture's Service Supply Chain experts to deliver tailored solutions that meet client-specific needs.
Basic Qualifications:
Minimum of 3 years of experience as a Client Success Manager or Operations Delivery Manager
Preferred Qualifications:
Experience in service supply chain operations
Professional Skills Requirements:
Understanding of escalation management and managing projects to established SLAs (Service Level Agreements)
Strong Client relationship management skills
Ability to make data-driven decisions
Proficiency with Excel and BI tools
Highly organized and able to manage multiple deliverables
Proactive, self-motivated, and ability to work independently
Excellent communication skills (written and oral)
Critical thinking and problem-solving skills
