What are the responsibilities and job description for the Customer Service Rep. TPL position at Accenture?
ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.
What's In It For You:
- Collaborate with a diverse network of people.
- Actively deliver innovative solutions for Accenture's clients
- Apply your skills and experience to help drive business transformation.
- Work locally or remotely, significantly reducing or eliminating the demands to travel.
Project Description:
Customer Service Representative (CSR) will make outbound calls to health insurance carriers to verify private health insurance information and update the client records in the system. The CSR will also verify other health insurance by web verification.
Shift is 7:45 a.m. to 4:15 p.m. CST Monday-Friday
Hybrid Role 2 weeks Remote, 2 weeks In Office
Responsibilities:
- Perform outbound calls to other health insurance carriers if unable to verify information online
- Must have Prior Healthcare Insurance Experience
- Collect policy information from health insurance carriers
- Verify clients’ health insurance policy information
- Accurately enter insurance data into Third Party Liability (TPL) database
- Verify health insurance policy information via health insurance carrier’s web portal
- Maintain quality score of 98% or better
- Perform special research
- Perform other duties as assigned
- Observe professional standards of conduct, including attendance, professional behavior, and dress code.
- Strong computer skills
- Must be tech savvy
- Data Entry
- Excellent verbal and written communication skills with the ability to interact professionally
- Problem solving abilities
- Strong Organizational skills
- Analytical and research skills.
- Ability to track projects for timely follow-up and completion.
- Microsoft Excel Experience required
Education:
- High school Diploma or GED
Keywords: Call Center Experience, Customer Service experience, healthcare
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
