What are the responsibilities and job description for the Salesforce Service Cloud Functional Lead - Cross Industry position at Accenture?
We Are
Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry-leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice.
You Are
A Salesforce Service Cloud Functional Lead with a keen eye for problem solving. You work with project teams to identify and analyze clients’ requirements and craft the right solution. On top of this, you’ve got the interpersonal skills to build the right rapport clients to get the project off the ground. Organization is your forte. You prioritize multiple projects at once with aplomb and always deliver quality work on time.
The Work
Meet with clients to analyze their work practices and understand the nature of their businesses to accurately define needs and customize marketing solutions using the Force.com platform.
Own the development of a strategic vision for project (product development, improvements, etc) and embrace the criticality of gaining its adoption.
Make recommendations based on this analysis – estimate work effort, lead project scoping (as the sole or primary Accenture Technology – Salesforce team representative), determine required resources, set a realistic schedule, and build accurate communication and governance plans (Project Management 101, if you will).
Maintain effective client relations and rapport - delivering timely and relevant information with the utmost concern for stakeholder and project impact.
Document Service Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here’s What You Need
Experience supporting Salesforce Service Cloud clients
A minimum of 2 year of experience with Salesforce Service Cloud
A minimum of 3 years of functional experience on the Salesforce.com platforms.
Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years’ work experience)
Bonus Points If
Experienced with Customer Data Platforms (CDP) and/or Interaction Studio
Knowledgeable in both functional and technical aspects of a CRM or Digital Marketing engagement.
Demonstrate superb communication and presentation skills.
Possess a combination of business analysis and technology implementation experience.
Adaptable to a multifaceted work environment and be creative within a team.
Salesforce certified (Marketing Cloud Email Studio Specialist, Admin)
Experienced in working with SQL, JavaScript, and HTML
Understand the basics of integrations, single sign, security, etc. (MuleSoft, Informatica, other ETL tools a huge plus) is also preferred.
Demonstrable experience in technology implementation full lifecycle/enterprise software projects.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $73,800 to $218,800
Colorado $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Minnesota $73,800 to $189,000
Maryland $68,300 to $175,000
New York $68,300 to $218,800
Washington $78,500 to $201,300
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Salary : $68,300 - $189,000
