What are the responsibilities and job description for the SAP OTC/Customer Experience Lead - Public Service position at Accenture?
We Are :
Accenture’s SAP practice, and we bring the New to life using design thinking, agile development methodologies, and the latest smart tech like IoT, automation, and AI. We even built myConcerto, a mix of SAP and Accenture that helps lead our clients to big wins.
You Are :
A transformation ace with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity and analytical powers to solve clients’ most complex business problems to help their companies do more. You’re as comfortable leading projects as you are diving into the details of workstreams and configuring SAP solutions. And you possess the communication and people skills to inspire teams to bring their A-game.
Ready to learn as much as you can? We train our people on "new" SAP like S / 4HANA and Cloud, and we offer classes and support through our 50,000 member community. It’s also nice to know our hard work doesn’t go unrecognized. We’ve got over 70 SAP awards—more than any other partner—and we’re the leading business partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, SAP Concur, and more.
The Work :
- Use your Public Sector industry knowledge and technical expertise to decipher clients’ Customer service needs.
- Help lead teams of consultants to advise clients on using SAP to build state-of-the-art SAP Public Sector Industry solutions, participating in sales pursuits and opportunity development of solutions powered by SAP tools such as SAP S / 4.
- Help lead delivery of stand-out SAP Public Sector Industry solutions that meet your clients’ unique needs and position them for long-term success.
- Build strong, trusting relationships with your clients’ senior leaders to help Accenture continue to be the go-to partner in bringing their long-term vision to life.
- Help the continued growth of Accenture’s SAP practice by leading business development, proposal submission, and sales efforts.
- Serve as an expert and thought leader in the Accenture SAP practice by continuing to build your own and your team’s expertise in OTC and CRM.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you need :
What We Believe :
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement :
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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