What are the responsibilities and job description for the IT Support Specialist position at Access Communications Group, LLC?
Job Overview
We are seeking a dedicated IT Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of IT infrastructure and the ability to troubleshoot various issues effectively. As an IT Support Specialist, you will play a crucial role in maintaining the efficiency of our technology operations and ensuring that users receive timely assistance.
Duties
- Provide first-line support to users experiencing hardware and software issues.
- Troubleshoot and resolve problems related to operating systems, LAN, and computer networking.
- Assist in the installation, configuration, and maintenance of IT infrastructure components.
- Manage help desk tickets using remedy software, ensuring timely resolution of user requests.
- Conduct regular maintenance on computer hardware and peripherals.
- Monitor firewall settings and ensure network security protocols are followed.
- Collaborate with other IT team members to enhance system performance and reliability.
- Document solutions and maintain knowledge base articles for future reference.
- Assist in the research and documentation of Cybersecurity Maturity Model Certification (CMMC) compliance
Experience
- Proficiency in troubleshooting various operating systems (Windows, Linux).
- Experience with computer hardware setup, repair, and maintenance.
- Familiarity with LAN configurations and computer networking principles.
- Previous experience in an IT support role or help desk environment is preferred.
- Knowledge of firewall management and IT infrastructure best practices is a plus.
- Strong problem-solving skills with the ability to work independently or as part of a team.
- Excellent communication skills to effectively assist users at all levels of technical expertise.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Power Point)
- Maintain documentation and accurately report project activities.
- Strong reading comprehension skills.
- Strong technical writing skills.
Join us in providing exceptional IT support that empowers our organization to thrive!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Customer service: 3 years (Required)
- IT support: 5 years (Required)
- Network security: 3 years (Required)
Ability to Commute:
- El Paso, TX 79901 (Required)
Ability to Relocate:
- El Paso, TX 79901: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25
