What are the responsibilities and job description for the Service Operations Coordinator position at Access Communications Group, LLC?
Access Communications and Construction company looking for an experienced person to coordinate day-to-day activities of technicians and support staff in office. Very fast pace and techy environment.
Utilizing tools like:
ASANA - Task Manager
Buddy Punch - Scheduling Application
WEBEX
Outlook
Microsoft Office - Excel, Word, Power Point
Phone System
The day starts at 7:30am getting the Technicians ready for service calls during the day. In coordination with the Project Manager, the Coordinator will ensure all the needs (e.g vehicles, equipment, tools, documentation) for the service calls and or projects going on in and out of town are fulfilled.
OTHER RESPONSIBILITIES
Must be Outgoing, highly organized, and ready to assist all departments with administrative tasks.
- Answer phones to assist clients either with troubleshooting, answering questions, or redirecting the call
- In charge of the scheduling service orders and coordinating with technicians on a daily basis
- Prepare statements, invoices, reports, memos, and other necessary documents
- Coordinate inventory, assets, equipment for service calls
- Verify and post receipts for expenses made during the day
- Monitor calls and emails to connect our clients to the appropriate departments
- Maintain organization initiatives including filing, office inventory, etc.
- Support the office with additional tasks as needed
REQUIREMENTS:
To be seriously considered for this role, please have the following:
Experience:
- At least 2 years of experience in a similar role (Construction, telecommunication, HVAC Service)
- Experience scheduling and tracking multiple jobs simultaneously
- QuickBooks basic knowledge
- Microsoft Office proficiency
- Proficient using Excel (basic formulas)
- Must touch type min 35 wpm
Skills:
- Excellent customer service skills
- Time management skills
- Ability to meet deadlines in a fast-paced environment
- Professional verbal and written communication skills
- Ability to prioritize daily workload
Must be able to pass a criminal background check and have a valid driver’s license.
Summary
The role of Service Operations Coordinator will be essential in managing daily service orders, scheduling and ensuring effective communication with clients, technicians and staff. Reporting to the IT Telecomm Manager, you will utilize your core skills in office management and organization to streamline processes. Your premium skills in QuickBooks and vendor management will support budgeting and payroll functions, while your relevant experience in customer service and time management will enhance our team's efficiency. Join us to contribute to a collaborative, fast paced environment that values precision and proactive problem-solving.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Can you type at least 35 WPM?
Education:
- Bachelor's (Preferred)
Experience:
- QuickBooks: 1 year (Required)
- Administrative: 3 years (Required)
- Customer Service: 3 years (Required)
- Microsoft Excel: 1 year (Required)
- Microsoft Office: 2 years (Required)
- Dispatching/Scheduling: 1 year (Required)
Language:
- Fluent English (Required)
License/Certification:
- PMP certification (Project Management Professional) (Preferred)
Work Location: In person
Salary : $16 - $20
