Program Assistant - Energy Assistance

JOB SUMMARY: In support of the Access Mission and Strategic Commitments, the Program Assistant - Home Energy Assistance Programs (HEAP) provides HEAP administrative support and coverage of HEAP direct service staff responsibilities as needed.

ESSENTIAL FUNCTIONS and DUTIES:

• Administrative Support
• Maintain program voicemail box, distribute messages, and return customer phone calls
• File program and customer documentation
• Copying, scanning, mailing, faxing, and other administrative duties
• Assist program staff with customer support
• Coverage HEAP Direct Service Staff Responsibilities as Needed
• Fill in for HEAP staff as directed by the Supervisor or Senior Staff, including but not limited to the following:
• Operations Assistant/Front Desk Reception
• Greet customers and visitors and direct them to the appropriate department
• Answer multi-line telephone, forward calls, and take messages
• Forward phone calls and direct customers to the appropriate programs
• Schedule appointments for customers
• Learn essential duties and responsibilities of other HEAP staff, and provide coverage when needed
• Be a positive advocate for Access in the community
• Other duties as assigned

QUALIFICATIONS:

• High School diploma or equivalent
• Previous administrative experience is preferred
• Effectively works independently and as part of a team in a fast-paced environment
• Works well with a diverse group of directors, staff, and customers
• Shows compassion to all limited-resource individuals and families
• Reads and understands program regulations and Access policies and procedures
• Able to transport self as needed
• Good computer skills with working knowledge of email, word processing, and spreadsheet software
• Must be able to stand, sit, and be active for long periods
• Ability to respond effectively to emergencies
• Bilingual in Spanish and English preferred

(*Significant work experience may be substituted for some required credentials)

PHYSICAL DEMANDS:

• Frequently required to: stand, walk, sit, file, and climb stairs
• Periodically lift or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus

(An employee must meet these demands to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.)

WORK ENVIRONMENT: The noise level in the work environment is usually moderate

(These characteristics represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Job Type: Part-time

Pay: $16.35 per hour

Expected hours: 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Paid time off
• Professional development assistance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $16