What are the responsibilities and job description for the Care Team Representative position at Access Dubuque?
Care Team Representative
- Sedgwick
1 Positions
ID : R54165
Posted On 09 / 29 / 2024
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. Its an opportunity to do something meaningful, each and every day. Its having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if youre someone who cares, theres a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Care Team Representative
Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?
See what a day in the life of a Care Team Representative is like : SED23026 - Mariah_01-09-24 (vidyard.com) (https : / / share.vidyard.com / watch / h1fLK1Cn1wdDjUxsnnUBjw?) & https : / / share.vidyard.com / watch / VCLjdFEUwPccjWaBtjLmwX
Learn more about our Care Team : Care Team (ceros.com) (https : / / view.ceros.com / sedgwick / care-team / p / 1)
To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call / one person response, and directing calls to appropriate escalation path as needed.
We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the positions criteria. If there is mutual interest, we will contact you directly.
Work environment requirements for entry-level opportunities include
Physical : Computer keyboarding
Auditory / visual : Hearing, vision and talking.
Mental : Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.
entrylevel
contractcenterrep
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
Primary Contact
1645458383738
Amanda Strothman
Phone
Phone
Phone
amanda.strothman@sedgwick.com
True
False
True
Categories
Insurance
Technical
Location
Memphis, TN
Job Type
Employee
Full / Part
Full Time
Company ID
8326
Job REQ #
R54165
Positions
Start Date
20240929
End Date
20241129
Featured Job
TH Ad
TH Comments
Bilingual French Care Team Representative
Sedgwick
Care Team Representative, Weekend
Sedgwick
Benefit Services Representative
Kunkel & Associates, Inc.
Client Service Representative (CSR)
Kunkel & Associates, Inc.
Advocacy Coordination Team Specialist
Sedgwick
Seasonal Client Service Representative
Cottingham & Butler / SISCO
Critical Care Specialist
Cottingham & Butler / SISCO
Client Service Representative
Cottingham & Butler / SISCO
Financial Service Representative
Cottingham & Butler / SISCO
Advanced Registered Nurse Practitioner or Physicia
Grand River Medical Group
Sedgwick
Our goal is to make Sedgwick CMS a place where great people can do great things for our clients. This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.
We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations. We evaluate the educational needs of our colleagues through performance discussions and evaluations. These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources . Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development. Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.
We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues. This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process. This program introduces and orients new and transitioning colleagues to our company and to their new position. PRIDE will take colleagues through the first 90 days of their new position. Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.
Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers. On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.
