What are the responsibilities and job description for the Client Service Representative position at Access Dubuque?
Client Service Representative
Cottingham & Butler / SISCO
1 Positions
ID : 4030548008
Posted On 02 / 11 / 2025
Job Overview
What our Client Service Representatives do and why it’s important :
Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative, you will work directly with our clients to help keep their accounts up to date. You will make a direct impact on a daily basis by carrying out the top-tier services that define Cottingham and Butler.
In practice, the core activities of your job will be to :
- Ensure that client accounts are up to date so they can continue to operate
- Build relationships with clients through friendly interaction, timely execution of requests, and close attention to detail
- Consolidating and communicating important information by putting together reports
Video Overview : Click here to watch an interview with an actual Client Service Representative.
Strengths and skills necessary for success in the role :
Our outstanding team of Client Service Representatives are one of the main reasons we have a client retention rate well above the industry standard. Because you will be in such a key role, there are several important characteristics we look for : outstanding communication and interpersonal skills, the ability to handle and prioritize many different tasks, the ability to work well under pressure, and strong attention to detail.
If you come from an insurance background that’s great! However, we understand that most people don’t which is why we are willing to train you on the technical details. It’s more important to us that you embody the right personal characteristics. While we don’t expect you to be perfect in every aspect of the job right away, the aforementioned traits are essential for success in the role.
Full-Time Benefits - Most benefits start day 1
Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing / Defined Contribution (1-year waiting period)
PTO / Paid Holidays
Company-paid ST and LT Disability
Maternity Leave / Parental Leave
Subsidized Parking
Company-paid Term Life / Accidental Death Insurance
About Cottingham & Butler :
At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
Primary Contact
12213
Human Resources
563-587-5104
Phone
Phone
Phone
563-587-5922
careers@cb-sisco.com
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Job Details
Categories
Customer Service
Health Care
Insurance
Sales / Service
Location
Dubuque, IA
Job Type
Employee
Full / Part
Full Time
Company ID
Job REQ #
4030548008
Positions
Start Date
20250211
End Date
20250318
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Cottingham & Butler / SISCO
About the Company
ABOUT THE COTTINGHAM & BUTLER COMPANIES
Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.
