What are the responsibilities and job description for the Game Attendant position at Access Dubuque?

Game Attendant

Q Casino Resort

1 Positions

ID : 85703

Posted On 10 / 01 / 2024

Job Overview

Job Details

Description

Q CASINO RESORT / ISLAND SOCIAL

POSITION DESCRIPTION

GAME ATTENDANT

BASIC FUNCTION

As a Game Attendant at Island Social, you will be responsible for ensuring that guests have a fun and enjoyable experience while playing arcade games and attractions. The Game Attendants friendly demeanor, customer service skills, and knowledge of the center's games will contribute to creating lasting memories for our visitors. A Game Attendant will also train as an axe throwing attendant, and redemption cashier.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to : Island Social Manager / Lead Game Attendant

b) Leads : N / A

SPECIFIC DUTIES AND RESPONSIBILITIES

Deliver exceptional guest engagement by providing guidance, promoting offerings, and ensuring a welcoming experience.

Oversee game play areas, ensuring safety, compliance, and seamless operation of activities.

Coordinate technical support and maintain a well-organized, clean environment, addressing operational needs promptly.

Manage guest transactions, prize redemption's, and queue flow to optimize the overall guest experience.

Execute accurate payment processing and enforce strict adherence to cash-handling protocols.

STANDARDS OF PERFORMANCE

Previous experience in a customer service role, preferably in a hospitality, entertainment, or service-oriented environment.

Friendly and approachable personality with strong interpersonal and communication skills.

Passion for providing excellent customer service and ensuring guest satisfaction.

Basic understanding of arcade games and their operation (training will be provided).

Ability to handle multiple tasks and prioritize effectively in a dynamic environment.

Problem-solving skills to address guest inquiries and minor technical issues.

Strong attention to detail and commitment to enforcing safety protocols.

Physical fitness and strength to handle and retrieve axes.

Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by the operational needs of the family entertainment center.

MENTAL AND PHYSICAL REQUIREMENTS

Physically mobile with reasonable accommodations including the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas.

Ability to stand, walk, and move throughout the party area for extended periods.

Capability to lift and carry up to 25 pounds for setup and cleanup tasks.

WORKING ENVIRONMENT AND CONDITIONS

Works indoors, occasionally exposed to high noise levels.

Irregular work schedules, including nights, weekends, and holidays.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to :

Computer

Point of Sale Terminals

Various Arcade Games

Axe Throwing Equipment

Duck Pin Bowling Equipment

Intercard Kiosks

Primary Contact

305174

Jeanne Hendricks

Human Resources Manager, Human Resources

563-585-2953

Phone

jeanneh@qcasinodbq.com

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Job Details

Game Attendant

What are the responsibilities and job description for the Game Attendant position at Access Dubuque?

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