Guest Services Rep
1 Positions
ID : 87228
Posted On 10 / 07 / 2024
Job OverviewJob DetailsJob LocationQ Casino - Dubuque, IA
Salary Range15.00
Job ShiftDescriptionQ CASINOPOSITION DESCRIPTIONGUEST SERVICES REPBASIC FUNCTIONProvide guest service employees with currency for impress banks. Provide currency for Jackpots and completes table fills. Exchange and sell currency to guests. Cash personal checks, process cash advances and maintains check acceptance database. Redeems coupons, vouchers, slot tickets and table game cheques. Promotes participation in Q Club, issues voucher??s and sells and redeems gift cards
ORGANIZATIONAL RELATIONSHIPSa) Reports to : Guest Services Supervisor
b) Supervises : N / A
SPECIFIC DUTIES AND RESPONSIBILITIESResponsible for knowing and carrying out internal controls.Exchange cash with employees and customers.Cash payroll checks for employees.Cash personal checks, cash advance vouchers and traveler check??s for customers.Operates jackpot computer, check cashing computer.Dispatches slot employees to machines requiring fills and needed jackpots.Processes table game fillsProcesses W2-G??s for jackpots.Provides other departments with cash exchanges.Balances an impress bank of $20,000 to $100,000Calls for security escorts.Verifies banks.Notifies surveillance of large payouts.Completes Multiple Transaction logs, Monetary Instrument Logs and notifies supervisors when guests approach CTR levels of completion.Handouts and collects banks for other departments.General housekeeping of guest service center.Responsible for keys.Follow proper hand clearing techniques.Check for state self-exclusionProcess guest applications and issue membership cardProcess vouchers for point redemptionMake announcements over PA systemDemonstrate and explain slot card proceduresAct as a backup to the switchboard-answer phone callsAssist with giveaways and promotionsConduct data entry of mailing listsProcess show ticketsSell and redeem gift cardsAssist with bus groupsEDUCATION, TRAINING AND EXPERIENCEHigh School diplomaPrior cash handling experience preferred.Prior guest service experience preferred.Basic Computer knowledge requiredSTANDARDS OF PERFORMANCERead and comprehend internal controls.Good math skills.Good communication skills.Basis computer skillsGood cash handling experience.Knowledge of guest service operations.Ability to use computer.Accuracy with money handling skills and paperwork completion.Ability to speak clearly over hand held radio.Ability to handle busy work environment.Decision making ability (know when to do buy and what to request for buy / inventory control).Ability to use and read calculator.Must follow internal controls and department policies.Ability to demonstrate proper hand clearing techniques.MENTAL AND PHYSICAL REQUIREMENTSLifting up to 25 lbs.Standing for long periods of time.TalkingStooping, kneeling, crawling, reaching, walking, pushing, pullingWORKING ENVIRONMENT AND CONDITIONSInside work.Stressful work environmentLoud noise levelsExposure to cigarette smokeEQUIPMENT AND TOOLSa) General office equipment including, but not limited to :
CalculatorComputerCurrency CounterCheck cashing equipmentCash AdvanceEmbosserTelephoneRadioPrimary Contact
305174
Jeanne Hendricks
Human Resources Manager, Human Resources
563-585-2953
Phone
Phone
Phone
jeanneh@qcasinodbq.com
Email
True
False
True
Job DetailsCategories
Casino
Customer Service
Housekeeping / Janitorial
Security
Location
Dubuque, IA
Job Type
Employee
Full / Part
Company ID
1202
Job REQ #
87228
Positions
Start Date
20241007
End Date
20241129
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Share this JobQ Casino Resort
About the CompanyAre you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?Join us at Q Casino Resort and play a pivotal role in our exciting transformation!Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for
gaming, live performances, and culinary excellence.As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment.
With over $100 million earmarked for property enhancementsincluding a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike.
Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino Resort!
Salary : $100,000
