What are the responsibilities and job description for the Member Service Representative - Platteville (Bilingual - Spanish) position at Access Dubuque?
Member Service Representative - Platteville (Bilingual - Spanish)
Dupaco Community Credit Union
1 Positions
ID : MEMBE002786
Posted On 02 / 13 / 2025
Job Overview
A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Member Service Representative role, you'll exceed member expectations by delivering outstanding member service by assisting members with teller, member service and basic lending functions. Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $21.32 / HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.
DupacoDifference.
What You’ll Do :
Open and process any and all deposit accounts that lead to long term, profitable and loyal relationships
Engage members during initial interview and connect them to the products and services that best meet their needs
Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders
Provide quality service to members, potential members and coworkers
Demonstrates teamwork and professionalism in all interactions with coworkers and other departments
Promote a professional image of the credit union
Understand the technology that is available to the members and demonstrate how to use it
Take applications for visas as well as the ability to process disbursements
Promote full-family membership to new and existing members
Able to proficiently resolve member inquiries
Help members initiate automatic payments, direct deposits, net checks and payrolls
Serve as a Teller Service Associate when necessary
What You’ll Need :
The ability to communicate with Spanish speaking members
High school diploma or equivalent (i.e. GED)
Strong customer service experience – some financial industry experience is preferred, but not required
To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
Primary Contact
114365
Matt Hostert
Senior Recruiting Specialist, Human Resources
563-557-7600, ext. 2564
Phone
Phone
Phone
mhostert@dupaco.com
True
False
True
Job Details
Categories
Banking / Mortgage / Financial Services
Cashier
Customer Service
Location
Platteville, WI
Job Type
Employee
Full / Part
Full Time
Company ID
Job REQ #
MEMBE002786
Positions
Start Date
20250213
End Date
20250321
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Dupaco Community Credit Union
About the Company
Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com () .
A Dupaco career is different.
We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.
Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you.
See more perks you'll love ()
Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.
Salary : $21
