What are the responsibilities and job description for the Patient Service Representative - Multi-Specialty Clinic position at Access Dubuque?
Patient Service Representative - Multi-Specialty Clinic
Grand River Medical Group
1 Positions
ID : 1414797
Posted On 01 / 29 / 2025
Job Overview
Patient Service Representative
Position for the Multi-Specialty Clinic location
Grand River Medical Group is seeking a Patient Service Representative to perform clerical duties for the daily operation of the practice. These duties include, scheduling appointments, verifying patient demographics and insurance, and answering telephone calls.
The ideal candidate will provide a high-quality customer experience while maintaining a friendly and positive environment. They will also display self-motivation while possessing the ability to work independently as well as part of a team.
As a Patient Service Representative, you will need the ability to use office equipment such as computers, telephones, and fax and copier machines. You will become knowledgeable of the patient scheduling program and electronic medical record.
This is a full-time position, 35-40 hours per week with no evening or weekend requirements. Scheduled hours will very between 7 : 00am - 5 : 30pm on Monday's and 7 : 00am - 5 : 00pm Tuesday - Friday.
Duties include but are not limited to :
Compile and record medical charts, reports, and correspondence, verify patient information (i.e. name, date of birth and address).
Schedule and confirm patient appointments, cancelations, check-ups and physician referrals.
Review, update, or obtain patient information making necessary changes to ensure correct billing and enter demographics into system. Verify insurance information / status.
Schedule / cancel appointments for patients; ensure that all procedures are properly scheduled in the computer system. Complete schedule maintenance as directed.
Accept payment of copays, deductibles, statement balances and balance cash drawer daily.
Perform clerical duties for the daily operation of the practice.
Education / Experience / Skills :
Ability to provide a high-quality customer experience with each interaction.
Ability to work independently as well as part of a team.
Friendly, empathetic, and accountable.
High school diploma or general education degree (GED).
Three months to one year similar or related experience and / or training; or equivalent combination of education and experience.
Ability to use office equipment, such as computer, telephone, fax, copier, calculator.
Knowledge of patient scheduling program and electronic medical record.
We offer : A competitive hourly wage plus a very attractive benefits package including vacation, generous company provided benefits, and much more.
Grand River Medical Group is an independent physician owned practice located in Dubuque, IA. We provide a wide range of healthcare services from primary care to subspecialty care for adults and children. We currently employ over 300 team members who help support the practices and clinical operations of over 55 physicians, nurse practitioners and physician assistant clinics, our urgent care network, and four dialysis units located in Iowa (Manchester and Dubuque) and Wisconsin (Platteville and Richland Center).
Grand River Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Contact
285154
Miranda Lange
Human Resource Generalist, Human Resources
563-557-3908
Phone
Phone
Phone
563-589-4063
mmlange@gr-mg.com
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False
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Job Details
Categories
Building and Grounds
Clerical / Office Administration
Customer Service
Education
Health Care
Insurance
Maintenance / Repair
Location
Dubuque, IA
Job Type
Employee
Full / Part
Full Time
Pay / Salary
15 - $18 per hour
Company ID
1038
Job REQ #
1414797
Positions
Start Date
20250129
End Date
20250329
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Grand River Medical Group
About the Company
Grand River Medical Group was founded in 2016 when three clinics, formerly known as, Dubuque Family Practice, Dubuque Internal Medicine, and Dubuque Pediatrics merged to continue providing you and your family high quality healthcare. As well as improve coordination of healthcare in the community. Grand River Medical Group consists of more than 360 team members, including over 55 physicians and advanced practicing professionals. The clinic has six convenient locations throughout Dubuque.
Our mission is to be the area's trusted choice by providing patient-centered, high quality healthcare to patients of all ages, in a physician-led, professionally managed organization.
Salary : $15 - $18
