What are the responsibilities and job description for the Service Dispatcher position at Access Elevator, Inc?
Job Description
Overview of the Position:
Join our team at Access Elevator as our new Service Dispatcher! The ideal candidate has a background in service administration and enjoys working in a fast-paced environment. In this role, you will collaborate with team members to ensure smooth business operations while maintaining high standards of customer satisfaction.
Key Responsibilities:
Schedule and coordinate appointments between technicians and customers
Process work orders, including the creation, updating, and closing of orders, to track and document service activities accurately
Handle customer inquiries and complaints, providing high-quality customer service to resolve issues
Update current client records and assist with new client onboarding with accuracy
Order and track parts and supplies needed for service
Required Skills and Qualifications:
Proven experience as a Service Dispatcher or similar role
Proficient computer skills and experience working with MS Teams - familiarity with QuickBooks a plus
Excellent time management and organizational skills with attention to detail
Background in logistic scheduling and processing work orders
If you want to contribute your skills in a dynamic work environment, we encourage you to apply for this exciting opportunity!
About Us
At Access Elevator, our goal is to help customers discover the most suitable product that aligns with their needs promptly and professionally. By understanding their needs, we can provide valuable solutions and enhance their overall accessibility.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
In 1969, our family business founder Richard Fenton began the company specializing in vehicle modification and repair. Over time, things evolved, and customers started requesting more complex modifications, including those for handicapped accessibility in both personal and commercial vehicles.
Complex vehicle adaptations became the norm and soon the business would evolve again. The same customers requesting adaptations for their vehicles also sought similar modifications for their homes and commercial buildings, which created two very distinct businesses - a high-end vehicle modification shop and a custom lift/elevator installation crew.
As the companies grew together, they also grew apart with highly skilled technicians working on unique trades. It was at this time in the early 2000’s that one company needed to become two and Access Elevator was born. Our team specializes in Stair Lifts, Vertical Lifts and Elevators. Even at its inception, we were already a leader in the accessibility industry - installing hundreds of customized lifts and elevators a year.
Today, Access Elevator president, Sean Fenton, leads the salesforce, office staff, and maintenance technicians in delivering quality solutions our customers can depend on.
For a more in-depth look at the products and services Access Elevator has to offer, please review our website: www.accesselevator.com
In 1969, our family business founder Richard Fenton began the company specializing in vehicle modification and repair. Over time, things evolved, and customers started requesting more complex modifications, including those for handicapped accessibility in both personal and commercial vehicles. Complex vehicle adaptations became the norm and soon the business would evolve again. The same customers requesting adaptations for their vehicles also sought similar modifications for their homes and commercial buildings, which created two very distinct businesses - a high-end vehicle modification shop and a custom lift/elevator installation crew. As the companies grew together, they also grew apart with highly skilled technicians working on unique trades. It was at this time in the early 2000’s that one company needed to become two and Access Elevator was born. Our team specializes in Stair Lifts, Vertical Lifts and Elevators. Even at its inception, we were already a leader in the accessibility industry - installing hundreds of customized lifts and elevators a year. Today, Access Elevator president, Sean Fenton, leads the salesforce, office staff, and maintenance technicians in delivering quality solutions our customers can depend on. For a more in-depth look at the products and services Access Elevator has to offer, please review our website: www.accesselevator.com
Overview of the Position:
Join our team at Access Elevator as our new Service Dispatcher! The ideal candidate has a background in service administration and enjoys working in a fast-paced environment. In this role, you will collaborate with team members to ensure smooth business operations while maintaining high standards of customer satisfaction.
Key Responsibilities:
Schedule and coordinate appointments between technicians and customers
Process work orders, including the creation, updating, and closing of orders, to track and document service activities accurately
Handle customer inquiries and complaints, providing high-quality customer service to resolve issues
Update current client records and assist with new client onboarding with accuracy
Order and track parts and supplies needed for service
Required Skills and Qualifications:
Proven experience as a Service Dispatcher or similar role
Proficient computer skills and experience working with MS Teams - familiarity with QuickBooks a plus
Excellent time management and organizational skills with attention to detail
Background in logistic scheduling and processing work orders
If you want to contribute your skills in a dynamic work environment, we encourage you to apply for this exciting opportunity!
About Us
At Access Elevator, our goal is to help customers discover the most suitable product that aligns with their needs promptly and professionally. By understanding their needs, we can provide valuable solutions and enhance their overall accessibility.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Dental & Vision Coverage
- Paid time off
- 8-hour shift
- Monday to Friday
- No weekends
- Customer service & support: 2 years (Preferred)
- QuickBooks: 1 year (Preferred)
- Logistic scheduling: 2 years (Required)
- Work Location: In person
In 1969, our family business founder Richard Fenton began the company specializing in vehicle modification and repair. Over time, things evolved, and customers started requesting more complex modifications, including those for handicapped accessibility in both personal and commercial vehicles.
Complex vehicle adaptations became the norm and soon the business would evolve again. The same customers requesting adaptations for their vehicles also sought similar modifications for their homes and commercial buildings, which created two very distinct businesses - a high-end vehicle modification shop and a custom lift/elevator installation crew.
As the companies grew together, they also grew apart with highly skilled technicians working on unique trades. It was at this time in the early 2000’s that one company needed to become two and Access Elevator was born. Our team specializes in Stair Lifts, Vertical Lifts and Elevators. Even at its inception, we were already a leader in the accessibility industry - installing hundreds of customized lifts and elevators a year.
Today, Access Elevator president, Sean Fenton, leads the salesforce, office staff, and maintenance technicians in delivering quality solutions our customers can depend on.
For a more in-depth look at the products and services Access Elevator has to offer, please review our website: www.accesselevator.com
In 1969, our family business founder Richard Fenton began the company specializing in vehicle modification and repair. Over time, things evolved, and customers started requesting more complex modifications, including those for handicapped accessibility in both personal and commercial vehicles. Complex vehicle adaptations became the norm and soon the business would evolve again. The same customers requesting adaptations for their vehicles also sought similar modifications for their homes and commercial buildings, which created two very distinct businesses - a high-end vehicle modification shop and a custom lift/elevator installation crew. As the companies grew together, they also grew apart with highly skilled technicians working on unique trades. It was at this time in the early 2000’s that one company needed to become two and Access Elevator was born. Our team specializes in Stair Lifts, Vertical Lifts and Elevators. Even at its inception, we were already a leader in the accessibility industry - installing hundreds of customized lifts and elevators a year. Today, Access Elevator president, Sean Fenton, leads the salesforce, office staff, and maintenance technicians in delivering quality solutions our customers can depend on. For a more in-depth look at the products and services Access Elevator has to offer, please review our website: www.accesselevator.com
Salary : $18
