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Customer Success Specialist

Access Management
Kissimmee, FL Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/8/2025

Why is Access Management an Employer of Choice?

We believe in fostering a positive and supportive work environment that values our employees' well-being. If you're excited about the prospect of joining our team and experiencing these benefits firsthand, we invite you to apply today!

Comprehensive Benefits Package :

  • Medical / Dental / Vision insurance-Percentage of premium covered by Access Management for all full time positions
  • 9 paid days off
  • 40 hours PTO available after 90 days of employment
  • 40 hours PTO available after 6 months of employment
  • Matching 401k plan
  • 15,000 Employer paid life insurance available for all fulltime positions with option to purchase additional coverage
  • Professional development opportunity
  • Short and long term disability available
  • Accidental Death and Dismemberment Plan
  • Hospitalization Plan

The next step you take in your career is to check out our job description and submit your application-let's explore the possibilities together.

We are seeking a Customer Success Specialist to join our team in Celebration, FL. The ideal candidate will have previous customer service experience and be passionate about providing exceptional support to our customers. Bi-lingual skills are a plus.

Responsibilities :

  • Provide excellent customer service and support to clients
  • Build and maintain strong relationships with customers
  • Assist customers with product inquiries and issue resolution
  • Collaborate with internal teams to ensure customer satisfaction
  • Identify opportunities for upselling and cross-selling products
  • Requirements :

  • Previous customer service experience required
  • Excellent communication and interpersonal skills
  • Bi-lingual skills are a plus
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • High call volume experience a plus
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