What are the responsibilities and job description for the Patient Experience Representative position at Access Physical Therapy & Wellness?
ACCESS PT is seeking a highly motivated and experienced hands-on Patient Experience Representative who will be a key member of the Billing Team. In this position you will be expected to review and manage all assigned patient accounts in regard to collecting the patient's out-of-pocket expenses.
This is a full-time position, the schedule is Monday through Friday, 8am to 4:30pm. The salary is $18.00 per hour.
As a full-time Patient Experience Representative at ACCESS PT, you can enjoy these benefits:
- Competitive salary Employee-centric work culture from the top, down!
- Medical, dental, vision, STD, LTD insurances
- Generous PTO
- 401(k) Employer Matching
- Free Life Insurance
- Parental Perks
- Commuter Plan Access (parking and mass transit) - employee funded pre-tax benefit
We are proud to be a SIX-Time recipient of Best Companies to Work for in NY and recently we have been voted as Employer of Choice by Best Companies Group!
Job Position: Patient Experience Representative
Job Location: 16 Maybrook Road, Campbell Hall, NY 10916
Job Type: Full-Time (Monday - Friday 8:00 A.M - 4:30 P.M)
Salary Description: $18.00/hour
- Review Patient AR reports.
- Run collection letters.
- Prepare collections spreadsheet.
- Review ad work through unapplied payments.
- Post patient statements for accuracy.
- Follow up calls on patients' outstanding balances.
- Follow up calls to attorneys on lien accounts.
- Work closely with the Billing Team and clinics to ensure best practices and consistency.
-Attend and participate in department meetings.
-Communicate with Clinics/Partners/Directors regarding patient accounts. - Answer patient calls and emails regarding accounts concerns.
- Follow through on patient accounts issues until resolved.
- Report any issues to Supervisor.
- Be able to provide EOB to patients
- Discipline – Because it is such a competitive career, you must be driven and self-disciplined.
- Organization – Being organized is essential as this position reviews and analyzes patient files and insurance documents.
- Detail Oriented – Attention to detail is an important job requirement.
- Phone Skills- Proper phone etiquette and excellent customer service skills are necessary as phone conversations with patients, clinics and insurance carriers are frequent.
- Experience in medical billing and cash applications.
EOE
Salary : $18
