Practice Operations Specialist-Healthcare (Remote)

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

What you’ll be responsible for:

The Practice Operations Specialist acts as the core administrative support for the operations of the Neurology Practice. This allows the Director of Practice Administration to focus on strategy, growth, client relationships, and clinician relationships, the Program Liaison team to focus on clinician support, and the Clinical Administration team to focus on clinical quality and workflow. They are responsible for maintaining smooth functioning of the Practice’s administrative back end, including administrative databases, analytics and reporting, new projects, change management, training and onboarding, resources for clinicians, billing, and revenue cycle management.

What you’ll work on:

• Support administrative tasks required for core Practice operations
• Maintain Practice’s core databases, especially for client-facing data (eg, Excel, Salesforce, CRM Dynamics)
• Master key resources for reporting and analytics (eg, Salesforce)
• Partner closely with Analytics team for advanced reporting
• Build and sustain expertise in Practice back end (data warehouse, accounting, billing, revenue cycle)
• Execute administrative tasks related to Practice growth and change (eg, new client go-lives, new service lines)
• Support monthly billing and revenue accuracy and timeliness
• Lead, support, and execute special projects in Practice administration
• Collaborate with clinician-facing Practice Liaison team on processes and policies
• Build and sustain productive relationships with key teams (eg, Clinical leadership, Clinical Admin, Accounting, Payroll, Revenue, Contracts, Analytics, Product, IT, Data Warehouse)
• Lead change management, muster support, convene stakeholders, drive consensus
• Partner closely with Clinical Admin to develop new processes for practice administration
• Problem-solve independently and impactfully on development of new processes
• Build, sustain, cascade, and maintain new tools and resources to solve problems
• Bring external expertise and industry practices to bear
• Maintain team internal materials for onboarding and training; help onboard and train new members of the Neurology Practice Administration team
• Identify and pursue opportunities for continuous improvement and efficiency
• Communicate closely with Practice Admin leadership, escalate timely and productively, dissent constructively
• Take ownership of scope and role-model closed-loop communication
• Prioritize smartly, anticipating lead times, and maintaining visibility of all projects
• Embody and radiate the ATC values of Excellence, Integrity, Accountability, Service, Empathy, Agility, and Tenacity
• Role-model responsiveness and teamwork to clients, clinicians, and teammates

What you’ll bring to Access TeleCare:

• Bachelor’s degree, with preference given to study in business administration, healthcare administration or related fields
• At least 2 years’ experience in healthcare provider administration
• Proficiency in electronic practice and health record management systems
• Excellent computer skills and familiarity with Microsoft Office programs
• Comfort with tools for quantitative analytics, especially Excel, Salesforce, and/orTableau
• Proficient interpersonal communication skills, both written and spoken
• Excellent organizational and time management skills
• Demonstrate an understanding of standard clinical procedures, laws and regulations
• Ability to work independently, but function as part of a team
• Detailed-oriented, with excellent task follow-through
• High reliability in follow-through of tasks
• Flexibility and willingness to take on new tasks with guidance
• Ability to thrive in a high growth fast paced organization
• Able to work primarily remote with willingness to potentially travel occasionally to headquarters for key meetings, candidates from Dallas area slightly preferred but not required
• Must be able to remain in a stationary position 50% of the time.

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Time Off, Wellness Days, and Paid Holidays

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.

Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.