Technical Implementation Manager

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellency and sincerity.

As a Technical Implementation Manager for accessFlow and AccessWidget at accessiBe, you will be at the forefront of driving success for our pioneering web accessibility solutions.

Following the sale, you will lead the implementation process, ensuring seamless integration and exceptional customer experience. you will play a pivotal role in onboarding and implementation activities, championing customer satisfaction and product success.

Key Responsibilities:

Onboarding and Implementation Leadership

• Guide new clients through the implementation of accessFlow and AccessWidget, focusing on the advanced integration needs of upmarket clients.
• Offer technical expertise throughout the implementation phase, tackling challenges and ensuring solutions meet client expectations.
• Guide the customer on accessibility best practices and educate on accessibility
• Facilitate feedback loops with the product team, recommending improvements or new features based on insights gathered from clients’ experiences.
• In addition to feedback loops with the product team, conduct work on product enhancements, bug resolution
• Develop and maintain comprehensive implementation guides and status reports to ensure transparency and quality standards.

Customer Success Support

• Act as a technical consultant, helping customer support and customers optimize their use of accessFlow and AccessWidget.
• Provide training and support to ensure customer-facing teams are proficient in utilizing our solutions and comprehending web accessibility principles.
• Resolve technical inquiries, aiming for high satisfaction levels and successful product adoption and renewals.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a similar field.
• 3 years of experience in a post-sales engineering role, with a focus on technology or web accessibility. (WCAG)
• Proficient in web technologies (HTML, CSS, JavaScript, RESTful APIs,)
• Familiarity with GCP, NoSQL databases, CI/CD practices, and web accessibility standards
• Excellent presentation and communication skills, capable of explaining complex technical details to a non-technical audience.
• Demonstrated ability to manage multiple projects with keen attention to detail.
• Agile problem-solving abilities and quick thinking.

In addition to extensive training and development plans, here are some of the other benefits we offer:

• The salary band for this position ranges from $125,000-$160,000 Base and will be based on your experience and skill sets
• Career Planning and Growth Opportunities
• Opportunity to be a key employee of the world leader in online accessibility

Equal opportunities

We celebrate differences and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.