Now hiring remote Telephone Triage RNs!
Full-time opportunities available (32hrs )
Hiring for afternoons, evenings, and weekends (
- some weekends and holidays are required)
Come grow with us at AccessNurse! Are you looking for an exciting alternative to bedside nursing? Are you tired of 12-hour shifts and the physical wear and tear of working in the hospital? AccessNurse has an opportunity for you!
The AccessNurse-TeamHealth Medical Call Center is a 24 / 7 Call Center offering remote telephone triage and Health Information services to Hospitals, Physician Offices, and Insurance Plans across the country. If you want to be a part of a growing industry and work from home from day one, contact us today!
We are searching for registered nurses of all backgrounds with at least 2 years of experience who are seeking an exciting and rewarding alternative to direct patient care. If you are looking for a way to continue to positively impact patients and use your nursing skills without the wear and tear of working in a hospital you should send your resume today! We promote success through a supportive work environment, provide excellent benefits, and offer competitive pay and paid time off. Part-time and full-time weekend and evening shifts are currently available . Now also recruiting for bilingual nurses who can fluently speak both Spanish and English.
The telephone triage nurse is a registered nurse who helps patients across the lifespan determine the best way to address their medical issues and concerns over the phone :
Assess symptoms : Utilizing a physician-written algorithmProvide guidance : Recommend a variety of levels of care (e.g. home care, an office visit, emergency room)Answer questions : Provide and document health education to help patients manage their symptoms when indicatedConsult with physicians as neededJob Requirements :
Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offerComputer Skills a MUST2 years of Nursing ExperienceSuccessful Completion of Background Check, Drug Screen, and References4-week remote training over Zoom video (100% attendance required)Week 1 : March 31 - April 4 M-F 9a-5p est
Week 2 : April 7 - 11 M-F 9a-5p estWeek 3 : April 14 - 18 M-F 2p-10p estWeek 4 : Shift days / times with a preceptor will be discussed with your recruiterAbility to type a minimum of 25 wpmExcellent organizational and computer skills and ability to multi-task while speaking with patientsExcellent listening and comprehension skills to determine key information by patientProfessional, courteous telephone voiceDependable, reliable and trustworthyAbility to defuse conversationsAbility to handle confidential information; HIPAA compliance is mandatoryFlexibility with schedulingAbility to receive feedback on job performanceBilingual Telephone Triage Nurses must be able to converse in Spanish and document in English simultaneously (a Spanish / English proficiency test is required)Must be able to provide a HIPAA-compliant workspace during training and your regular shiftsMust be able to pass a pre-employment test plus have a successful background check and reference checkreferences are verified)Remote Workstation Requirements
Internet
A reliable high speed internet connection is required for this position.Please select a cable internet provider. Examples include Xfinity / Comcast, AT&T, Spectrum.
Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.You must hardwire your internet from your modem or Ethernet jack to your work computer.WiFi is not acceptable and disrupts the connection to our servers.
The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits uploadTest your home internet speeds
here
Please verify this information with your internet providerPlease note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.
Telephone
A reliable telephone line is required for this position, at the employee's expense : this must be a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)Your phone line must be directly connected from your workstation to your phone jack or modem (depending on your phone line setup).Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours.Call waiting
Call forwardingVoicemailWorkstation
Allow enough space to provide room for 2 (two) 27" computer monitors, a computer, a keyboard, a mouse, and a dial pad / phone, which is company provided.Arrange your workstation where you can hardwire to your internet and phone line.Your workstation must be located in a room where there is a door with a lock.HIPAA compliant and protects PHIPrevents disruptions during work hoursPhysical and Environmental Demands
Job performed in a well-lit, modern office settingOccasional lifting (20 pounds or less)Visual and Auditory acuityManual and finger dexterityOccasional stressOccasional pushing, pulling, carrying, lifting, bending, and reachingFrequent work on a PC / ComputerProlonged telephone work and prolonged sittingLearn More
