What are the responsibilities and job description for the Flash Pass Program Coordinator - Six Flags Great America position at accesso?
Job Description
Job Description
Position Overview :
Do you love working in a fast-paced environment, meeting new people and are excited about the attractions industry? As a Program Coordinator, you are responsible for assisting THE FLASH Pass Program Manager and partnering with the client in overseeing THE FLASH Pass Program and the day-to-day operations. This role will ensure a seamless virtual queuing experience and support for our park partners and shared guests while maximizing revenue opportunities.
The ideal candidate will be passionate about building and maintaining positive relationships, meeting client success criteria, exceeding guest expectations, collaborating on solutioning obstacles and meeting goals. You should love to work with people and technology equally, be a strong communicator, both verbal and written, with demonstrated project and time management abilities. You are passionate about your work and committed to meeting role expectations and completing work, even if it means working extended hours, on the weekend and holidays as needed.
This a Temporary Position. This role is 40 hours per week during the busy season of May - August. It then changes to part-time, working Thursday - Sunday from mid-August to November.
Location : THE FLASH Pass Office at Six Flags Great America
Reports to : Program Manager
Travel ✈️ Requirement : Less than 5%
What you'll be working on :
- Maintain and build outstanding lines of communication and relationships with Six Flags departments from Front Line Hosts to Senior Leadership.
- Be the leading expert on THE FLASH Pass system and actively make suggestions to the client to improve the service and how the guests interact with it.
- Make data driven decisions, drive in park sales and strategize on ways to optimize revenue.
- Conduct regular park walks to audit THE FLASH Pass attendants, share best practices, ensure adequate staffing and attendant locations for optimized guest and program experience.
- Collaborate with the Operations and Product Support teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback and translating their business needs into client solutions.
- Support ongoing system and process needs, which includes collaborating on training efforts and assisting and / or leading client and internal training sessions as required.
- Provide 1st line technical support for software or hardware challenges and escalating if required, including after-hours on-call support when necessary.
- Assist with deployment of virtual queuing updates from back-end configuration to on-site implementation.
- Partners in operating, monitoring, and / or supervising the operation of the accesso networks in the park and assists in maintenance of the accesso system.
- Answers and responds appropriately to any Guest complaints or inquiries, approves refunds, and handles other operational Guest interactions.
Technologies 💻 you may work with :
What you bring to the role :
Bonus points if you have :
Perks & Benefits :
Salary offered is based upon experience.
Salary Range
19—$21 USD
LIFE at accesso :
At accesso , we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso . You can review our candidate privacy statement here : Candidate Privacy Statement
ABOUT accesso :
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
Salary : $19 - $21
