ABA Operations Associate

We have an exciting opportunity for an ABA Operations Associate who is eager to grow, learn new roles, and thrive in a fast-paced environment. The Operations Associate works with families of children with autism and our staff to schedule staff, intake new families, and coordinate with stakeholders on compliance and medical insurance administrative work. Attention to detail, ability to independently solve problems, and clear communication skills are essential.

The Operations Associate is an integral part of our operations, supporting both our clients and therapeutic staff. This role provides a unique opportunity for career development, offering exposure to different areas of our operations to support both personal and professional growth. Additionally, you’ll receive training as a Registered Behavior Technician (RBT), enabling you to assist in client sessions as needed.

Our ideal candidate doesn’t necessarily need a healthcare background but should be adaptable, resourceful, and resilient. They should thrive under time pressure, learn quickly, and have a strong problem-solving mindset, with the ability to effectively match demand with supply in a fast-paced environment. A background in technology or innovation, along with an interest in streamlining and automating processes, would further support operational efficiency and improvements within our team.

This is a full-time W-2 position with a competitive wage, based in our Brewerytown, Philadelphia, or Lancaster City locations. Opportunities for advancement are available for those looking to grow within the company.

About Acclaim Autism

We are a locally-owned company, passionate about improving the lives of children and families impacted by ASD. We focus on quality without answering to a corporate entity. Employee growth and development are central to our culture, and we offer room for career advancement in whichever path our team members wish to pursue. We are committed to helping our staff develop new skills, explore different career paths, and gain experience across various aspects of our operations.

Responsibilities & Duties (not comprehensive):

• Respond to inquiries from parents, caregivers, schools, and staff about scheduling availability and coordinate session changes.
• Communicate proactively about staff or schedule changes, including sending staff clearances to schools and other organizations.
• Keep scheduling software updated and accurate.
• Pair clients with therapists, coordinating with colleagues to optimize scheduling and client-therapist matches based on specific criteria and needs
• Answer inquiries from families and stakeholders about availability for services, explain services offered, and guide families through the intake process.
• Coordinate with clinical staff and insurance companies on authorizations for services and other questions.
• Learn various aspects of our operations, gaining a broad understanding of our processes and opportunities for cross-functional collaboration.
• Innovate and suggest improvements to processes and tools to help streamline operations and increase efficiency.
• Train as an RBT to provide in-person support in the center when other staff are unavailable due to cancellations or delays.
• Additional duties as assigned.

Qualifications

• Bachelor's Degree, Associate's Degree, or currently completing studies.
• Preferred: Background in operations, supply chain, ABA or a related field.
• Preferred: Business, operations, or data science background, with an interest in process automation and innovation.
• Strong organizational and communication skills with attention to detail.
• Familiarity with scheduling software, Salesforce, or ReThink (preferred, not required).
• Ability to work independently and follow multi-step directions with minimal support
• Eagerness to learn and willingness to adapt to multiple roles.
• Ability to work efficiently under pressure, problem-solve, and balance scheduling needs.
• Reliable, punctual and organized, with a strong work ethic
• Ability to work in office in Philadelphia, Lancaster or surrounding counties
• Must pass all clearances, including PA child abuse clearance, FBI fingerprinting, PA criminal record check, Federal criminal record check, county criminal record check, PA driver’s license

Benefits

As a key contributor to our mission, you will be our most valuable resource. We support your development and provide opportunities for growth within our organization, including pathways into different roles.

Benefits include:

• Weekly pay
• Paid time off (PTO)
• 401k retirement with 3% company match
• Employee assistance plan (EAP)
• Annual CEU / conference / tuition stipend
• Life insurance, and optional short-term & long-term disability insurance
• Paid (free) training, support, development & mentorship
• A supportive, friendly environment with great colleagues
• Opportunity to grow and transition to different roles
• Employee discounts on events, movie tickets, hotels, and much more

We are an equal opportunity employer. We do not discriminate against applications, including discrimination on the basis of race, color, religious creed, disability, ancestry, national origin, age, sex or other.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: No less than 37.5 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $21 - $25