ABA Operations Associate

We have an exciting opportunity for an ABA Operations Associate who is eager to learn and excited to grow within a fast-paced environment. The role handles Client Intake, Scheduling & Administrative work for an assigned group of clients and staff, and assists with the smooth operations of activities in one or more centers. This is an important part of operations and serves as a key support for our clients and staff. Our ideal candidate will have awareness/experience in a high volume scheduling role, previously in healthcare, EMT, call center, or similar environment, and some exposure to medical insurance pre-authorization processes.

The Operations Associate works with families of children with autism and our staff to schedule therapists, take in new families, and coordinate with stakeholders on compliance and medical insurance administrative work. Attention to detail, ability to independently solve problems, and clear communication skills are essential.

This is a full-time W-2 position with a competitive wage and the support of a great team. There is opportunity for advancement in the company, if that is of interest. This is an in-person position based at our Brewerytown location in Philadelphia, with occasional travel to other locations to support staff on the job and with training.

Responsibilities & Duties (not comprehensive)

• Proactively schedule clients & staff.
• Respond to inquiries from parents, caregivers, schools, and our staff about schedule availability and coordinating session changes.
• Communicate with others about staff or schedule changes, including sending staff clearances to schools and other organizations.
• Follow proactive scheduling procedures, and help with the management and execution of procedures.
• Keep scheduling software updated.
• Pair clients with staff, coordinating with colleagues on scheduling and pairing.
• Identify matches between clients and therapists, based on certain criteria.
• Conduct new client intakes.
• Monitor Key Performance Indicators (KPIs) and work on plans to achieve KPIs.
• Perform administrative tasks such as pre-authorizing services from medical insurance, forward mail, and more.
• Ensure smooth operations in the center, including coordinating physical access to the center, maintenance, cleaning activities, mail handling, and more.
• Other duties as assigned

Why You Will Love This Role

Day to day duties are never boring! You’ll leverage your people skills while communicating with colleagues, parents and other stakeholders, and strong attention to detail while following procedures and enforcing policies. This position is full-time with opportunity to grow, learn and develop long-term with a growing organization. Most importantly, your work will add value to the lives of our most important assets, our people and clients!

About Acclaim Autism

We are a locally-owned company, passionate about improving the lives of children and families impacted by ASD. We focus on quality without answering to a corporate entity. The family and staff experience is of paramount importance to us, making us an employer of choice. We take education and employee development seriously, and remove most of the administrative work from clinician’s plates. We have a lot of exciting projects we’re working on, but don’t let them distract us from our fundamental duty to help children and families impacted by autism spectrum disorder (ASD).

Benefits

You are the most valuable resource within our organization. You make the biggest impact for the families we service. We invest in you, your development, and give you opportunities to grow with us into a new opportunity of your choice.

Benefits include:

• Create your own schedule
• Paid time off
• Quarterly bonus
• Tuition reimbursement / CEU & conference stipend
• Ongoing free training & development
• Retirement / 401k company matching
• Health, dental & vision benefits for full-time employees
• Employee assistance program (EAP)
• Paid parental leave
• Commuter & daycare benefits
• Life & disability insurance
• Discounts on event tickets, national parks, movies, and more

Qualifications

• Bachelor's Degree, Associate's Degree, or currently completing studies
• Experience working or interning in a healthcare setting, preferably a behavioral healthcare setting
• Knowledge of ABA scheduling and/or intake processes (preferred, not required)
• Familiarity with Salesforce, Rethink or similar software (preferred, not required)
• Ability to work independently and follow multi-step directions with minimal support
• Strong communication & organization skills
• Attention to detail
• Excellent phone skills
• Reliable, punctual and organized
• Ability to use a computer independently
• Exceptional written and verbal communication skills
• Strong work ethic
• Familiar with the Greater Philadelphia area
• Must pass all clearances, including PA child abuse clearance, FBI fingerprinting, PA criminal record check, Federal criminal record check, county criminal record check, PA driver’s license

We are an equal opportunity employer. We do not discriminate against applications, including discrimination on the basis of race, color, religious creed, disability, ancestry, national origin, age, sex or other.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Philadelphia, PA 19121 (Required)

Work Location: In person

Salary : $23 - $25