What are the responsibilities and job description for the Outreach Specialist position at Accolade?

About Accolade

Accolade (Nasdaq : ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role overview...

This role will serve as a liaison between our company and our client's members. The successful candidate will be effective at properly educating members on the benefits of the program / service while placing a premium on the member satisfaction and experience.

A day in the life...

Manage 100 outbound and inbound calls to and from our members in a timely manner.
Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize 2nd.MD's services and be proactive about their health.
Collect pertinent history from our members and triage to the appropriate nurse.
Collaborate effectively with an integrated care team to support care coordination for our members.
Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team.
Proactively communicate the benefits and the value of our service with every member contact.
Collect and maintain accurate notes in our system.
Manage an active inventory of requests with timely follow-up.
Meet personal / team qualitative and quantitative targets.

What we are looking for...

Bachelor's Degree preferred

2 years of inside sales experience

Ability to navigate through multiple technology platforms

Experience in cold calling is preferred

Experience in call center or fast paced environment is preferred

Communication skills, Strong telephonic skills, Teamwork skills, Time management, Organization, Attention to detail, Quality focus, Professionalism, Productivity, Documentation skills, Critical thinking, Customer services skills, Data entry management, Interpersonal skills, Adaptability to different member personality types.

Physical Demands / Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This is a full-time position, and general hours of work and days are Monday-Friday 8 : 00 a.m. to 5 : 00 p.m.

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Benefits

Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

HDHP medical plan with generous employer contributions towards an HSA

401(k) Retirement Plan with matching employer contributions

Paid Time Off

Generous Holiday Schedule 5 floating holidays

18 weeks of paid parental leave

Subsidized commuter benefits programs

Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

1 Volunteer days per year

Employee Stock Purchase Plan (ESPP) w / employee discount

Our people are the Heart of Accolade

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values :

Member Obsessed

For everything we do, we ask ourselves : Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Want to learn more about who we are and what we value? Check out our Culture Book here!

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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