SVP Professional Services

Summary
The Senior Vice President of Professional Services will lead an organization responsible for the program management, business analysis, software development, integration, and operation of our software technology solutions with our clients’ systems within the transportation sector. Reporting to the Chief Technology Officer, this role demands collaboration with core product development, product management, and account management teams to gather client business requirements, develop innovative system designs, create interface specifications and software development requirements, develop and test integrations, and deliver successful implementations. They will ensure quality control through rigorous evaluation, oversight, and support of new and updated integrations between clients and company systems to effectively address client business needs.

You will play a pivotal role in leading transformative projects and collaborating with talented professionals. If you are passionate about innovation and solving complex business challenges, and have great client relationship building skills, we invite you to apply for this exciting opportunity.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Build and lead high-performing teams of professionals, including project managers, business analysts, and software development teams.
• Cultivate strong, long-lasting relationships with clients, understanding their needs, and ensuring that the delivered implementations align with their objectives.
• Lead client engagements, including conducting on-site operations research to develop client service initiatives.
• Engage with clients to take detailed briefs and clarify project-specific requirements that address client business needs.
• Serve as an experienced resource, offering problem resolution and leading the documentation of findings and alternative approaches.
• Identify gaps and propose strategic software features to improve client services.
• Maintain close working relationships with internal and external clients and communicate with senior leadership internally and externally.
• Manage the primary client contact team for integration projects.
• Collaborate closely with cross-functional client teams to gather business requirements and develop system designs and specifications for development by our integration technology teams.
• Collaborate closely with Account Management teams to consistently meet client needs.

Required Skills, Education and Experience

• 20 years of experience in Professional Services, project management and software development.
• Extensive experience with airline crew management & scheduling systems and processes; minimum of 15 years in a people management role.
• Exceptional interpersonal and customer relationship skills and the ability to build and maintain strong relationships with clients, stakeholders, and team members.
• Bachelor’s degree in operations research, computer science, or related field. A master’s degree is desirable.
• Strong communicator with ability to lead and manage professional services teams, and establish robust, empathetic, working relationships with clients, stakeholders, and team members.
• Expertise in leading change within an organization, ensuring smooth transitions and minimal disruption to operations.
• Strategic Planning: Understand, propose, and execute system integration strategies that align with the client business processes and our technology capabilities, strategy and business objectives.
• Business and Technical Acumen: Comprehensive understanding of business operations, processes, and technical solutions, including experience with Application Programming Interface technologies and other types of software interfaces for data transfer.
• Operations Research: Advanced problem-solving and analytical skills to deliver effective solutions for clients and the team.
• Project Management: Demonstrated experience in managing complex projects from inception to completion, including budgeting, planning, and resource allocation.
• Risk Management: Identifying and mitigating risks associated with service delivery, ensuring projects are delivered on time and within budget
• Quality Management: Proficiency in evaluating, analyzing, and supporting integration technology applications and services to ensure they meet quality and performance standards.
• Multitasking and Time Management: Ability to manage multiple projects and priorities simultaneously, work under pressure, and maintain high attention to detail.
• Certifications: Professional project management (e.g., PMP, PRINCE2), or business analysis (e.g., CBAP) are a plus.

Position Type and Expected Hours of Work
Full time, Monday through Friday, normal core business hours and as needed on nights and weekends unless otherwise specified.

Supervisory Responsibility
Yes

Travel Requirements
20%

Compensation
The good faith annual base salary for this role is between $190,000 to $220,000 USD, plus bonus, and is commensurate with experience.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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