What are the responsibilities and job description for the Director, Fairmont Gold & Luxury Experience position at Accor Hotels?
Job Description
The Director of Fairmont Gold is responsible for ensuring the smooth and efficient operation of all aspects our Fairmont Gold department, consistently achieving exemplary guest service across all 94 rooms, check-in desk and luxury lounge on the Fairmont Gold floor.
Competitive Salary :
78,000 - $90,000 gross annually, based on previous experience and education
Job Duties Include :
- Lead the Fairmont Gold team of Assistant Managers, Supervisors, Captains and Attendants to maintain service excellence across the whole of our luxury VIP department, through check-in, concierge, food & beverage and rooms
- Reviewing Fairmont Gold reservations to ensure all guest requests are met
- Control the Fairmont Gold room inventory including upgrades, up sells, out of order rooms, sell outs, preventative maintenance and special room projects
- Build a strong working relationship with the Front Office and Housekeeping departments to sell and promote Fairmont Gold within the hotel
- Work with the Culinary Team to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
- Take ownership of all capital and special projects specific to Fairmont Gold
- Create new initiatives that will surprise and delight our Guests providing that special touch expected when staying on Fairmont Gold
- Maintain and provide clear, concise, and accurate information to guests about attractions, dining, special events, and other available services
- Maintain and report deficiencies in the department and knowledge of all safety and emergency procedures
- Supervise all contributing Colleagues who provide services to the Fairmont Gold area to ensure that the appropriate service levels are provided and achieved at all times
- Maintain financial accountability with labor costs and departmental expenses
- Handle and resolve guest’s complaints, including follow up in a timely manner and proper communication in the daily log
Qualifications
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Salary : $78,000 - $90,000
