What are the responsibilities and job description for the Call Center Lead Supervisor position at Accord Innovations Sdn Bhd?
Job Details
Are you a people-first leader with a passion for delivering excellent customer service? Do you thrive in a fast-paced call center environment where team success is your top priority?
We re looking for a Call Center Supervisor to lead a dynamic team, improve performance through mentoring and training, and drive customer satisfaction and sales growth. If you're skilled in leadership, performance management, project coordination, and customer engagement this could be the opportunity you ve been waiting for!
Key Responsibilities Include:
Supervising and mentoring call center agents
Analyzing team performance and metrics
Managing schedules and peak-hour coverage
Overseeing training for new and existing staff
Reporting and schedule updates via EHR
Handling escalated customer issues with empathy
Collaborating with upper management to meet company goals
Qualifications:
Prior supervisory experience in a call center
Strong leadership and communication skills
Sales and customer service savvy
Project management knowledge a plus
Bilinguals with Spanish are preferred! Preferred candidates from Medical Domain only.
Benefits:
401(k) matching
Medical, Dental & Vision Insurance
Paid Time Off
Schedule: Monday to Friday (Weekends as needed)
Work Location: In-person Silver Spring, MD
Mode of Interview - In-Person
