Customer Support Specialist

Join our team as a Customer Support Specialist and make a difference! Accord Carton has an entry-level position available to assist the Customer Account Managers with various customer service responsibilities.

About you

At Accord Carton, our passion is helping clients bring their products to life through unique, high-quality packaging. Since 1940, we have continued to improve our process and find new and innovative ways to serve our clients. Now, imagine being part of that legacy! Are you a detail-oriented individual with a great work ethic? Do you enjoy working in a fast-paced environment where your contributions directly impact the bottom line? See your work come to life on store shelves and know you played a part in a product’s success story. If you value teamwork and appreciate opportunities for professional growth, we want you in our family!

Responsibilities

• Assist in customer and sales inquiries in a prompt, courteous, efficient manner.
• Organize workflow and information requirements to meet customer demands.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Work with the ERP computer system for processing estimates.
• Maintain PERM files.
• Keep production estimates confidential, secure and available for retrieval.
• Attend Production and Customer Service department meetings as required.
• Follow all safety, sanitation and quality procedures.
• Wear PPE when required or needed.
• Any other appropriate work assignments as required.
• Work overtime when necessary.

• High school diploma or equivalent.
• Two years of general office experience is preferred.
• Able to determine customer needs and relate them to the production processes.
• Possess excellent organization and time management skills.
• Able to perform multiple tasks efficiently, under pressure, and with a sense of urgency.
• Demonstrate detail-orientation.
• Excellent computer skills, including use of Microsoft Office products and ERP systems.
• Able to work independently and as part of a team.
• Possess excellent written and verbal communication.

Benefits & Perks

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Gain experience with a variety of equipment and technologies.
• Be part of a team that is committed to excellence.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.