Banquet Server On-Call (Casual)

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.

Job Description

SUMMARY

The Banquet Server maintains high service standards and provides all orders and services that have been contracted on Banquet Orders. In the absence of leadership, the Banquet Server is responsible for carrying out the details involved in the event or tasks relative to that particular shift.

ESSENTIAL DUTIES AND RESPONSIBILITES include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Display an outgoing, friendly and welcoming personality to guests, attendees, and colleagues at all times

• Use professional guest relations and communications skills
• Display a full knowledge of event menus, timing and luxury guest service
• Engage and genuinely interact with guests during events while anticipating their needs
• Maintain high level of attentiveness while serving guests
• Follow all directives instructed by the leadership team
• Display a positive attitude toward teamwork
• Maintain proficiency and consistency in practicing safe food handling skills
• Practice safe lifting and transporting techniques at all times
• Clear, clean, reset, and maintain meeting space including tables and chairs during shift.
• Assist other Servers in offering the highest level of service.
• Understand the processes of delivery and removal of all product and equipment.
• Use great care and respect in working with all Fairmont Breakers equipment and property
• Work harmoniously with other hotel departments
• Follow all safety and sanitation policies, especially when handling food and beverage
• Follow all protocols for dietary restrictions and allergies
• Ability to creatively present buffet / pod presentations
• Occasional secondary skills such as bartending, bar set-up, and room set-up
• Demonstrate pride in the Event department and Fairmont Breakers
• Report safety hazards immediately
• Display a congenial appearance and is well groomed at all times.
• Other duties as assigned

Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum one year experience in Food & Beverage service, preferably in an Events or Catering setting
• Must be able to speak, read, write and understand the English language at an advanced level.
• Requires excellent and polished communication skills
• Ability to solve problems and make rational decisions.
• Must have superior guest service abilities

• Possess a proven track record for guest satisfaction
• Possess a strong sense of urgency
• Display a pleasant and cheerful disposition
• Maintain a high level of integrity
• Display a confident and professional appearance at all times and always meet company grooming standards
• Adapt in difficult situations with problem-solving abilities, and make decisions when necessary 
• Show eagerness and capacity to learn
• Able to work flexible hours, mornings, evenings, week days, weekends, and holidays
• Must be able to obtain a Food Handler Certification
• Must be able to obtain TIPs or Alcohol Safety Certification

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk throughout the hotel, stand, and exert well-paced mobility for periods of up to 8 hours in length
• Must be able to lift up to 50 pounds
• Constant standing and walking throughout shift

• Able to move quickly and efficiently
• Requires grasping, writing, standing, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
• Intermittently kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

What is in it for you:

• Hourly Rate: $23.00 USD
• Schedule based on Seniority and Business Demands
• This role will follow a CBA 
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.