What are the responsibilities and job description for the Director Housekeeping FAENA position at AccorHotel?
Develops implements and oversees daily housekeeping operations ensuring exceptional cleanliness and presentation throughout the hotel.
Establishes and maintains Standard Operating Procedures (SOPs) that align with Forbes 5star service standards.
Conducts regular inspections of guest rooms public areas and backofhouse spaces to ensure compliance with quality standards.
Coordinates closely with other departments including Front Office Engineering and Food & Beverage to address guest needs and operational requirements.
Leads inspires and manages the housekeeping team including room attendants public area attendants and laundry staff.
Recruits trains and develops team members to achieve high performance and professional growth.
Schedules the team to ensure optimal coverage while controlling labor costs.
Conducts regular performance evaluations and provides coaching to enhance skills and productivity.
Responds promptly to guest requests concerns and feedback ensuring a seamless and personalized experience.
Collaborates with the Guest Relations team to prepare for VIP arrivals ensuring accommodations are tailored to individual preferences.
Develops and manages the housekeeping departments budget including labor supplies and equipment.
Monitors inventory levels and oversee purchasing to ensure adequate supplies while minimizing costs.
Identifies costsaving initiatives without compromising quality or service.
Ensures all housekeeping operations comply with local state and federal health and safety regulations.
Qualifications :
Bachelors degree in hospitality management or a related field preferred.
Minimum of 8 years of housekeeping experience with at least 3 years as Director of Housekeeping role in a luxury hotel environment.
Proven track record of maintaining Forbes 5star standards or equivalent.
Exceptional organizational and timemanagement skills.
Strong leadership and teambuilding abilities.
Detailoriented with a commitment to excellence.
Ability to work collaboratively across departments and adapt to a fastpaced environment.
Technical Proficiency : Proficiency in property management systems (e.g. OperaCloud) and housekeeping management software.
Fluency in English required; multilingual candidates preferred.
Additional Information :
What awaits you...
The opportunity to join an international and innovative and fastgrowing group committed not only to building new hotels but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.
Remote Work : Employment Type :
Fulltime
Key Skills
Hotel Experience,Taleo,Hospitality Experience,Environmental Services,Laundry,Cleaning Experience,Housekeeping Management,OSHA,Sanitation,Team Management,Leadership Experience,Supervising Experience
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