Food & Beverage Operations Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Food & Beverage Operations Manager
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these.

·       Operations Management: Oversee and direct efficient F&B operations across multiple venues, ensuring effective processes and adherence to quality standards.

·       Service Excellence: Ensure that service distinctiveness is practiced, maintaining high quality and consistency.

·       Employee Engagement: Foster a positive work environment where employees feel valued, involved, and appreciated, driving motivation and productivity.

·       Revenue & Labor Control: Maximize revenue while maintaining control over labor expenses and other operational costs. Monitor business volume and labor requirements to optimize staffing. Ensure the productivity goals of each outlet are met, forecasting and achieving results within target.

·       Service Improvement: Plan and implement tests to identify service weaknesses and provide corrective measures through staff training.

·       Operational Standards: Ensure that service and kitchen areas meet cleanliness, setup, supply, and equipment standards.

·       Guest Feedback: Collect and analyze guest feedback to enhance service and product offerings.

·       Staff Training & Development: Ensure that all staff are effectively trained on procedures, and correct deviations through on-the-job training.

·       Regulatory Compliance: Enforce adherence to liquor laws, health, and safety regulations.

Ensure that health and safety standards are understood and applied to minimize risks. Ensure compliance with corporate, hotel operational policies, guidelines, and legal regulations.

·       Maintenance & Restocking: Establish and enforce schedules for maintenance, repair, cleaning, and restocking.

·       Marketing & Promotions: Develop marketing strategies and promotions. Focus on driving sales and marketing efforts across all outlets, particularly late-night revenue for bars and event venues.

·       Wine Program: Work with the sommelier to drive and enhance the wine program, reporting progress to the Director of Food & Beverage.

·       Operational Support: Assist the Director of Food & Beverage with daily operational strategies and coordinate communication with the MarCom department. Provide support to the Director of Banquets for the Catering and Conference operations.

·       Flexibility: Adapt to mid and late-night shifts as required by the operation's needs.

·       Additional Duties: Perform any other tasks or duties assigned by the General Manager or Director of Food & Beverage.

Qualifications

·       Proven track record working in 5-star luxury properties or equivalent establishments.

·       3 years in a management role, with experience in a Food and Beverage Manager position.

·       Bachelor's degree in Hospitality Management or a related field is preferred.

·       Prior experience managing multiple restaurants and food and beverage outlets is essential.

·       Strong leadership skills with a focus on operational efficiency, guest satisfaction, and team development.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.