What are the responsibilities and job description for the Front Office Manager position at AccorHotel?
Company Description
Join the team at The Balfour - A Morgans Original, a historic Miami Beach landmark since 1940, now managed by Ennismore. The Balfour is an Art Deco gem in the South of Fifth neighborhood with iconic original design touches that feel like a laid-back social hub for guests and the neighborhood. Be part of a team dedicated to maintaining the hotel's legacy while delivering outstanding service in this unique and dynamic setting where you can be your best self.
The Front Office Manager is responsible for overseeing the daily operations of the Front Office and leading the team to ensure we are exceeding guests' expectations.
Job Description
What you'll do...
- Support the running of our day-to-day Front Office, inspiring and empowering the team to deliver the best guest experience at all times
- Direct all activities of the front office.
- Answer phones and emails, handling and delegating Front Office requests.
- Work closely with Housekeeping and Engineering teams to make sure daily operation is running smoothly for guests and team members, alike. Partner with all departments where necessary to ensure guest satisfaction.
- Attend, prepare and take action in various hotel and departmental meetings.
- Ensure compliance of brand standards, operating procedures and policies.
- Continuously evaluate the performance of Front Office team, making improvements and taking corrective actions when necessary.
- Conduct interviews, hiring and training for all Front Office positions.
- Monitor and review guest comments - respond to guests as needed. Identify areas for improvement in guest satisfaction, guest relations and / or guest loyalty and celebrate the wins.
- Monitor daily availability and occupancy, working closely with upper management and Revenue teams to fill the house and resolve any challenging issues.
- Track and maintain records of all guest issues and recovery
- Participates in Fire Safety and Loss Prevention programs
Qualifications
What we're looking for...
Additional Information
What's in it for you...
Morgans Originals is part of the Lifestyle Collective of Ennismore. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world's fastest-growing lifestyle and leisure hospitality company.
