What are the responsibilities and job description for the In Room Dining Coordinator - Part-time (Weekends Only) position at AccorHotel?
Job Description
You provide outstanding service to guests ordering through In-Room dining. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues and update the team with your various projects.
- Guide and assist guests over the phone in accurately taking meal orders for room delivery.
- Suggestively upsell orders to maximize revenues.
- Assist the team in ensuring accurate and efficient food delivery process.
- Respond to and handle guest inquiries and concerns.
- Organize and implement administrative systems and procedures to perform necessary support duties.
- Serve as a principle source of information for the team.
- Prepare and maintain Food and Beverage department records.
Qualifications
- Excellent interpersonal and communication skills in the business language.
- Must be able to convey information and ideas clearly.
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and basic arithmetic functions.
- Ability to prioritize work in an environment with multiple interests.
- Ability to handle complex and confidential information with discretion.
Competency using a variety of computer software
