What are the responsibilities and job description for the Royal Service Agent PBX Communications position at AccorHotel?
Royal Service Agent
Reporting to the Royal Service Manager responsibilities and essential job functions include but are not limited to the following :
- Consistently offer professional friendly and engaging service
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the callers request and ensure follow up according to the hotels standards
- Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering
- Maintain and monitor the Royal Service software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel Handle and distribute faxes voice messages and written messages for internal and external Guests
- Have full knowledge of the hotels emergency procedures
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
What is in it for you :
Qualifications : Qualifications
Previous customer related experience an asset
Additional Information :
Your team and working environment :
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE / M / F / D / V
Remote Work : Employment Type :
Fulltime
