What are the responsibilities and job description for the Program Support Coordinator position at Accra Care, Inc?

Job Type

Full-time

Description

Service Management Group (SMG), Inc. is a spinoff of Accra. We are a non-profit dedicated to improving lives through innovative home-based services and solutions. The Program Support Coordinator will support our Home Health program.

The Program Support Coordinator will interact with clients through phone calls, video calls, text messages, and emails to ensure visits and appointments are scheduled and the client's expectations are being met with a high level of customer satisfaction. The Program Support Coordinator will collaborate and coordinate with care managers, nurse consultants, clients, caregivers, providers, county care managers, technology / IT specialists, and other stake holders. The Program Support Coordinator is responsible to monitor and coordinate all incoming program referrals. Performs administrative duties to maintain and provide support for optimal home care program operations.

Benefits Offered :

Work / Life Flexibility
Professional Development Opportunities
Generous Paid Time Off Options
Free Mental Health / Wellbeing Program
Medical, Dental and Vision Insurance (Full Time Employees)
HSA & FSA (Full time Employees)
403(b) - Retirement Plan
Company Paid Disability & Life Insurance (Full Time Employees)

Requirements

High school diploma or equivalent.

Minimum 1 year experience in customer service or administration in an office setting.

Previous experience in home healthcare or community-based services is preferred.

Excellent communication and interpersonal skills, with the ability to build relationships.

Intermediate computer skills including internal office and organizational software, and the ability to gain proficiency with role specific systems.

Ability to maintain a high level of confidentiality and demonstrate an objective mindset.

Aptitude to think strategically and creatively, with a strong focus on delivering results.

Ability to work independently and exercise excellent judgement to resolve client related and other issues in an accurate and timely manner.

Ability to work within a team collaborating effectively with others.

Ability to strengthen agency procedures and daily operations.

Salary Description

19.00 - $21.50

Salary : $19 - $22

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Program Support Coordinator

What are the responsibilities and job description for the Program Support Coordinator position at Accra Care, Inc?

What is the career path for a Program Support Coordinator?

Job openings at Accra Care, Inc

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