What are the responsibilities and job description for the Agency Scheduling Supervisor position at Accra?
Description
Our mission is to improve lives by providing individualized homecare services and support people living at home. We know the care each person needs is unique, and we have built a large variety of services to provide the best person-centered care for our clients to lead fuller lives at home. Accra is a diverse, inclusive, and equitable workplace in which all employees are valued and respected and can bring their whole self to work. Our employees reflect the demographics of the communities we serve, and we are committed to modeling diversity, equity, and inclusion within our industry.
Accra Offers
The Scheduling Supervisor is responsible with assisting the efficiencies and productivity for the scheduling team. The Supervisor will serve as a subject matter expert, providing support and guidance to the team, as well as direct supervision, hiring, and training of the scheduling team. The Supervisor will do this by working closely with the Program leaders. A large focus on an employee-oriented department that emphasizes quality, continuous improvement, employee retention and development, and high team performance.
Requirements
Our mission is to improve lives by providing individualized homecare services and support people living at home. We know the care each person needs is unique, and we have built a large variety of services to provide the best person-centered care for our clients to lead fuller lives at home. Accra is a diverse, inclusive, and equitable workplace in which all employees are valued and respected and can bring their whole self to work. Our employees reflect the demographics of the communities we serve, and we are committed to modeling diversity, equity, and inclusion within our industry.
Accra Offers
- Work/Life Flexibility
- Professional Development Opportunities
- Generous Paid Time Off Options
- Free Mental Health/Wellbeing Program
- Medical, Dental and Vision Insurance (Full Time Employees)
- HSA & FSA (Full time Employees)
- 401(k) Retirement Plan
- Company Paid Disability & Life Insurance (Full Time Employees)
The Scheduling Supervisor is responsible with assisting the efficiencies and productivity for the scheduling team. The Supervisor will serve as a subject matter expert, providing support and guidance to the team, as well as direct supervision, hiring, and training of the scheduling team. The Supervisor will do this by working closely with the Program leaders. A large focus on an employee-oriented department that emphasizes quality, continuous improvement, employee retention and development, and high team performance.
Requirements
- 2 years of experience working with individuals with developmental and/or intellectual disabilities.
- Associate’s degree in a human services related field is preferred.
- One year of people management experience, or the wiliness to learn, with focus on coaching, accountability, culture, and results.
- Excellent organizational, communication, and interpersonal skills
- Experience working with Waivered Services and or PCA is a plus.
- Bilingual in English/Spanish is a plus.
- Maintain positive communication with Families, and Coworkers.
- Advanced communication skills both written and oral.
- Ability to organize and prioritize.
- Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
- Maintain a high standard of professional courtesy, flexibility, confidentiality while working in an office environment, independently and as a team member.
- Intermediate computer skills including internal office and organizational software, and the ability to gain proficiency with Accra specific systems.
