Customer Service Associate Representative - Accredo- Onsite

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Customer Service Representative with the Accredo Specialty Pharmacy Nursing team you’ll be part of a dedicated team which ensures that our customers are cared for. This is a telephonic call center position.

How You’ll Make a Difference

• Delivers straightforward basic business services in Customer Service
• Receives inbound telephone calls to our nursing line and triage to the appropriate department.
• Utilizes resources to assist the caller with accurate information
• Position typically requires excellent interpersonal skills, ability to understand and interpret account information
• Issues tend to be routine in nature
• Use of listening skills and empathy in dealing with difficult callers
• Good knowledge and understanding of Customer Service and business/operating processes and procedures
• Works to clearly defined procedures under close supervision
• Performs other duties as needed
  
  

What You Should Have

• High School Diploma / GED required
• 1 year of relevant call center experience is strongly preferred
• General PC knowledge including Microsoft Office
• Excellent communication skills (verbal and written)
  
  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.