What are the responsibilities and job description for the Customer Success Manager - Government (Top Secret Clearance Required) position at Accrete.AI?
Office Location: Alexandria, VA - Hybrid
Top Secret Clearance Required
Accrete AI is a dynamic and innovative company focused on transforming the future of artificial intelligence. We specialize in creating advanced AI solutions that turn complex data into actionable insights, driving real-world impact for businesses and government organizations. Our team thrives on creativity and collaboration, working together to push the boundaries of AI technology.
Accrete’s mission is to encode the tacit domain knowledge, judgement, ethics, and values of an organization’s best people into expert AI agents that can reason, decide, and act at superhuman speed and scale in perpetuity. Accrete’s vision is to transform tacit human domain knowledge into the operating system that powers the autonomous enterprises of the future.
Responsibilities:
- Develop and maintain strong relationships with IC and USG customers.
- Drive product adoption and ensure customers achieve their desired outcomes.
- Conduct regular customer meetings, training sessions, and quarterly business reviews (QBRs).
- Serve as a trusted advisor, providing strategic guidance on best practices and use cases.
- Collaborate with internal teams (Product, Engineering, Sales) to advocate for customer needs.
- Monitor customer health metrics and proactively address risks.
- Support renewals, expansions, and overall account growth.
- Travel up to 30% of the time for customer visits, training, and industry events
Qualifications:
- Active Top Secret Security Clearance (required).
- 3 years of experience in Customer Success, Account Management, or a related field.
- Experience working with the IC or USG (DoD, DHS, Intelligence Agencies, etc.).
- Strong communication, relationship management, and problem-solving skills.
- Ability to analyze customer data and provide insights to drive success.
- Experience working at a startup is a plus.
Salary Range: 120k-140k
Benefits:
- Comprehensive, competitive benefits: health, dental, vision, prescription, long- and short-term disability and life insurance, and a 401(k) (Traditional & Roth)
- Flexible PTO & all U.S. federal holidays off
- Company events include happy hours, team bonding, and more.
Accrete is an equal opportunity employer. We evaluate all applications without regard to sex, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
