What are the responsibilities and job description for the Cloud Engineer NICE CXone platform - Local to Lansing, MI 48933 position at Accrete Macro?
Job ID : 138581
Job Title : Lansing, MI - IT - DTMB - CSS - End User Support - Cloud Engineer - Cloud Contact Center Engineer
Location : Lansing, MI 48933. Hybrid
Duration : 1 year with possible extension
Bill Rate : $90.90 / hr
Candidate C2C Pay Rate : $75 / hr
Locals to MI Only No relocation candidates
2 days onsite / 3 days' remote
Pre Screening questions are attached and must be answered by the candidate & attached to submission.
Position location : Lansing, MI. Highly prefer candidates located in MI for hybrid schedules. If a candidate is outside of MI, please indicate location will consider 100% remote for outside MI candidates.
If submitting candidates outside of MI, please have them confirm their current location on the RTR email document.
Interviews : Virtual Interview via MS Teams video. Please use a laptop and be prepared so share a screen if asked. Use of headphones is strongly discouraged. A screenshot photo of the candidate will be required for any Teams interviews as well as a vendor present at the beginning of the interview to validate the candidate.
Please do NOT submit 'DevOps Cloud Engineers, Genesys or Amazon Engineers'. Manager is looking for an Engineer to code on the NICE CXone platform.
- NOTE Candidates will not be considered if they do not respond to pre-screening questions. This person must be able to program and develop scripts and interfaces for NICE CxONE application, and therefore, any relevant experience needs to be shared via the pre-screening questions.
Close to Submissions on 1 / 13 at 10am EST.
Top Skill & Years of Experience Required :
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
NICE CXOne Studio experience [3 years of experience preferred]
Ability to program in one or more of the following software languages : C#, C , Java, JavaScript, Python [4 years of experience preferred]
Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]
NICE CXONE InContact Contact Center Engineer This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below :
Confident in a client facing role and possess the ability to manage multiple stakeholders.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
Understand business requirements with the ability to translate to technical requirements
Prepare design documents based on business requirements for the application development
Experience with cloud-based SaaS / PaaS / IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
Skills : Critical :
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
NICE CXOne Studio experience [3 years of experience preferred]
Ability to program in one or more of the following software languages : C#, C , Java, JavaScript, Python [4 years of experience preferred]
Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]
Desired :
Experience in Contact Center Dashboard Creation
Experience with Salesforce
Base knowledge of intersystem networking, and data traffic flow between components.
Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce / Microsoft Dynamics.
Salary : $75 - $91
