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Help Desk Technician

Accroid Inc
Miramar Beach, FL Contractor
POSTED ON 3/31/2025
AVAILABLE BEFORE 7/28/2025
Position: Help Desk

2 years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus

Healthcare experience

Certifications

Day To Day

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

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