What are the responsibilities and job description for the Help Desk Technician position at Accroid Inc?
Position: Help Desk
2 years experience Help Desk Service Desk
Service Now
Flexible work schedule, STRONG customer service/communication/professionalism
Plus
Healthcare experience
Certifications
Day To Day
2 years experience Help Desk Service Desk
Service Now
Flexible work schedule, STRONG customer service/communication/professionalism
Plus
Healthcare experience
Certifications
Day To Day
- Tier 1 and tier 2 support
- Basic app troubleshooting, Microsoft suite trouble shooting
- Guide through IOS devices
- Looking at desktop laptop diagnosing an issue
- App standpoint- 5-6 apps to perform level 2 support
- In house- power apps
- Remoting and phone support
- 20-25 calls/ day resolving about 12-15 tickets a day