What are the responsibilities and job description for the System Architect (Service Now) position at Accroid Inc?
Start Date: November 4, 2024
Interview mode: Virtual
Location: 750 East Pratt Street, 6th Floor, Baltimore, Md 21202 (the resource may be required to work on-site or remotely on specific days as determined by the client)
MHBE seeks one (1) ServiceNow Architect to provide services related to the planning, architecting, setup, and maintenance of core IT infrastructure and network capabilities, including but not limited to hardware and equipment, operating systems, software, database, middleware, cloud, mobile, and technologies.
Duties/Responsibilities
Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
Define and manage data structures, such as tables, fields, and relationships.
Architect, design, and implement business rules, workflows, and UI policies.
Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
Provide support for workflow or story related issues.
Enhance the existing Incident management workflows and define SLA s and Approvals
Design and implement Problem Management processes in ServiceNow according to Agency requirements
Design and implement the Change Management module according to the Agency requirements and ITIL best practices
Design and implement the Service Catalog.
Create and manage service requests and service offerings as defined by the Agency
Integrate ServiceNow with internal applications.
Implement automation through workflows, scripting, and orchestration
Develop and maintain reports and dashboards to provide insights into IT service performance.
Customize and configure reporting tools within the ServiceNow platform.
Plan and execute platform upgrades.
Manage patches and updates to ensure the platform's security and stability.
Design and implement the Knowledge Management module.
Identify and address issues related to performance and scalability as needed.
Provide training to end-users and other administrators.
Document configuration changes, processes, and best practices.
Design and implement the ServiceNow CMDB as defined by the Agency
Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.
Minimum Qualifications
Ten (10) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level
Ten (10) years of proven experience as a ServiceNow architect, administrator, or similar role
Five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog
Two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows
Two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions
Familiarity with integrating ServiceNow with other systems and applications
Ability to create and customize reports and dashboards within ServiceNow
Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB)
Bachelor s Degree from an accredited college or university in Computer Science, Information Systems or related field or three (3) years of equivalent experience in a related field.
Required Qualifications
Eight (8) years of experience architecting the ServiceNow platform
Five (5) years of experience with ServiceNow development, including creating custom applications and modules
Five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness
Experience with planning and executing ServiceNow platform upgrades and migrations
Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS
ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas
ServiceNow Certified System Administrator (CSA) certification or ITIL (Information Technology Infrastructure Library) certification
Interview mode: Virtual
Location: 750 East Pratt Street, 6th Floor, Baltimore, Md 21202 (the resource may be required to work on-site or remotely on specific days as determined by the client)
MHBE seeks one (1) ServiceNow Architect to provide services related to the planning, architecting, setup, and maintenance of core IT infrastructure and network capabilities, including but not limited to hardware and equipment, operating systems, software, database, middleware, cloud, mobile, and technologies.
Duties/Responsibilities
Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
Define and manage data structures, such as tables, fields, and relationships.
Architect, design, and implement business rules, workflows, and UI policies.
Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
Provide support for workflow or story related issues.
Enhance the existing Incident management workflows and define SLA s and Approvals
Design and implement Problem Management processes in ServiceNow according to Agency requirements
Design and implement the Change Management module according to the Agency requirements and ITIL best practices
Design and implement the Service Catalog.
Create and manage service requests and service offerings as defined by the Agency
Integrate ServiceNow with internal applications.
Implement automation through workflows, scripting, and orchestration
Develop and maintain reports and dashboards to provide insights into IT service performance.
Customize and configure reporting tools within the ServiceNow platform.
Plan and execute platform upgrades.
Manage patches and updates to ensure the platform's security and stability.
Design and implement the Knowledge Management module.
Identify and address issues related to performance and scalability as needed.
Provide training to end-users and other administrators.
Document configuration changes, processes, and best practices.
Design and implement the ServiceNow CMDB as defined by the Agency
Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.
Minimum Qualifications
Ten (10) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level
Ten (10) years of proven experience as a ServiceNow architect, administrator, or similar role
Five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog
Two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows
Two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions
Familiarity with integrating ServiceNow with other systems and applications
Ability to create and customize reports and dashboards within ServiceNow
Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB)
Bachelor s Degree from an accredited college or university in Computer Science, Information Systems or related field or three (3) years of equivalent experience in a related field.
Required Qualifications
Eight (8) years of experience architecting the ServiceNow platform
Five (5) years of experience with ServiceNow development, including creating custom applications and modules
Five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness
Experience with planning and executing ServiceNow platform upgrades and migrations
Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS
ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas
ServiceNow Certified System Administrator (CSA) certification or ITIL (Information Technology Infrastructure Library) certification
