What are the responsibilities and job description for the Customer Success Manager position at AccruePartners?
THE TEAM YOU WILL BE JOINING:
- Industry-leading Environmental Health and Safety (EHS) and sustainability platform provider with over 3 million users
- Highly-awarded culture including USA Today’s 2025 Top Workplaces recipient
- Stable company that has experienced continued growth over the past 25-years
- Dedicated, hands-on, and transparent leadership team
WHAT THEY OFFER YOU:
- Opportunity to be part of a global organization with access to world-class technology and AI adoption
- Organization dedicated to creating best-in-class service and experience for customers
- Company-wide commitment to innovation and collaboration
- Continued growth opportunities, professional development, and internal growth
WHY THIS ROLE IS IMPORTANT:
- Strengthens customer relationships by serving as a trusted advisor, ensuring clients maximize value offered solutions.
- Drives product adoption and satisfaction, promoting engagement across customer organizations to help them meet safety, compliance, and sustainability goals.
- Identifies growth opportunities, playing a key role in expanding accounts and uncovering upsell potential that contributes directly to business growth and client success.
- Acts as a strategic liaison, aligning customer goals with internal teams (sales, product, support) to ensure seamless service and continuous innovation.
- Contributes to ESG impact, supporting companies in reducing their environmental footprint and improving their social responsibility through technology.
- Leverages SaaS expertise to inform the product roadmap, bringing valuable customer feedback and real-world use cases into platform evolution and innovation.
- Supports the companies’ mission to create a safer, more sustainable corporate world by empowering customer organizations with digital transformation tools and guidance.
THE BACKGROUND THAT FITS:
- 3–5 years of experience in Customer Success, Account Management, or Relationship Management, preferably in a SaaS or tech environment.
- Bachelor’s degree required, with a strong foundation in business, communications, or a related field.
- Proven ability to manage multiple customer accounts and projects simultaneously, with strong organizational and time management skills.
- Experience in EHS, Sustainability, ESG, or related fields is a strong plus, especially when combined with a customer-facing role.
- Strong communication and interpersonal skills, with the ability to build rapport, lead conversations, and deliver value-driven outcomes.
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint, for creating reports, presentations, and tracking program success.
- Willingness and ability to travel for customer meetings, quarterly HQ visits, and events, while maintaining flexibility in scheduling.
