What are the responsibilities and job description for the Head of Customer Experience position at AccruePartners?
WHO OUR CLIENT IS
PE Backed consumer services company supporting skilled trades that has seen tremendous growth through acquisitions.
Multi state presence with more than 10 companies within their portfolio.
Culture is an employee-oriented, high performance, innovating organization, emphasizing empowerment, quality, productivity, and high integrity standards
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
Expanding company with exposure to management and opportunity to grow within the organization
Strong culture in valuing and appreciate their employee
Great compensation, benefits, and bonus eligible!
Why the Role Is Important :
Builds long-term customer relationships, turning clients into brand advocates.
Ensures customers achieve measurable value from products / services, increasing satisfaction.
Leads the strategy to scale customer success processes as the company grows.
Aligns customer success efforts with sales, product, and marketing for a seamless customer journey.
Establishes and builds the customer success function from the ground up, creating scalable processes and best practices.
Identifies customer feedback trends to influence product improvements and innovations.
Background That Fits :
Proven leadership experience in customer success, account management, or a related field.
Demonstrated ability to build and lead high-performing teams.
Track record of establishing and scaling a customer success department from the ground up.
Strong track record of driving customer satisfaction, retention, and growth.
Skilled in data-driven decision-making and using KPIs to track team success.
Experience collaborating cross-functionally with sales, marketing, and product teams.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Head of Customer Experience?
Sign up to receive alerts about other jobs on the Head of Customer Experience career path by checking the boxes next to the positions that interest you.
