What are the responsibilities and job description for the IT Support Technician position at AccruePartners?
THE TEAM YOU WILL BE JOINING
- A fast-growing town in the Charlotte metropolitan area known for its vibrant community, innovative infrastructure, and commitment to delivering high-quality public services.
- The Town embraces technology to improve internal efficiency and better serve residents, businesses, and visitors.
- A culture built on public trust, collaboration, and continual improvement with modern investments in IT systems and support.
- Leadership that values team development, work-life balance, and long-term career paths in public service.
- Based in Mooresville, NC—just 30 miles north of Charlotte, offering a small-town feel with access to big-city resources.
- The chance to work in a mission-driven environment where your IT support skills help drive operations that directly impact the community.
- Stability and long-term career growth within local government, including retirement benefits and generous PTO.
- Hands-on experience with a wide range of technology—from user support and networking to equipment configuration and VoIP systems.
- A close-knit team where your contributions are recognized, and cross-functional collaboration is encouraged.
- First line of defense for technology issues across town departments—supporting systems that power public safety, town planning, and citizen services.
- Manages, prioritizes, and resolves Help Desk tickets while providing hardware/software support and training for end users.
- Ensures the integrity and performance of the Town’s computer systems, networks, and VOIP communications.
- Provides support for deploying new equipment, maintaining system images, backups, and contributing to enterprise IT operations.
- Bachelor’s degree in Computer Science or related field (or equivalent combination of education and experience).
- 2 years of help desk or technical support experience, including installation, configuration, and troubleshooting.
- Hands-on knowledge of MAC systems, Cisco VoIP, Windows OS, and imaging tools.
- Strong communication skills with a customer-first mindset and ability to support users face-to-face, remotely, or over the phone.
- Must hold a valid NC driver’s license and be able to participate in on-call rotations.
